The following error occurred in the Transaction handler

[tellajit]

i have installed queuemetrics and my asterisk is on another system. i am getting this error when i run setup wizard using Single Machnie AMI.Please help


"Errore tecnico nella classe 'it.loway.app.queuemetrics.configurazione.configurationwizard.ConfWizardHandler'. -- Inner Exception -- - Exception: java.lang.NullPointerException - Stack trace: - java.lang.NullPointerException - at it.loway.app.queuemetrics.configurazione.configurationwizard.ConfWizardHandler.ShowSummary(ConfWizardHandler.java:770) - at it.loway.app.queuemetrics.configurazione.configurationwizard.ConfWizardHandler.HandleWizardStep(ConfWizardHandler.java:237) - at it.loway.app.queuemetrics.configurazione.configurationwizard.ConfWizardHandler.doRun(ConfWizardHandler.java:140) - at it.loway.tpf.transaction.servlets.LowayTransactionController.serveRequest(Unknown Source) - at it.loway.tpf.transaction.servlets.LowayTransactionController.serveRequestWrapper(Unknown Source) - at it.loway.tpf.transaction.servlets.LowayTransactionController.doPost(Unknown Source) - at javax.servlet.http.HttpServlet.service(HttpServlet.java:709) - at javax.servlet.http.HttpServlet.service(HttpServlet.java:802) - at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:237) - at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:157) - at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:214) - at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104) - at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520) - at org.apache.catalina.core.StandardContextValve.invokeInternal(StandardContextValve.java:198) - at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:152) - at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104) - at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520) - at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:137) - at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104) - at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:118) - at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102) - at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520) - at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109) - at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104) - at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520) - at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:929) - at org.apache.coyote.tomcat5.CoyoteAdapter.service(CoyoteAdapter.java:160) - at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:799) - at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.processConnection(Http11Protocol.java:705) - at org.apache.tomcat.util.net.TcpWorkerThread.runIt(PoolTcpEndpoint.java:577) - at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:683) - at java.lang.Thread.run(Thread.java:595) - -- End Inner Exception -- - "

[QueueMetrics]

Is it possible that QM was restarted while you were running the wizard or that the pages timed-out? do you always get this error if you repeat the process?

[tellajit]

I always get this error

[QueueMetrics]

Are you sure about the credentials used to connecvt to the Asterisk box?

[tellajit]

yes, i can  see this

The specified sources have been succesfully read. after clicking Next

i can see queue defined in remote asterisk

Below is a list of queues read from the configuration.
Please select the queues you want to import in QueueMetrics.

But when i click on Next, i get error