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Author Topic: Bug in Disconnection Cause code  (Read 2278 times)

torontob

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Bug in Disconnection Cause code
« on: November 22, 2010, 20:38:57 »
Hello,

We are running the latest version of Queuemetrics. If a call is abondoned, on the report we can see it as saying Abondoned but when I press Call Details I see that it says Agent Disconnected. This is contridicting info. If agent disconnected then why is the duration ZERO? If Agent Disconnected is right then there is a bug in duration recording.

How can I know if the agent picked up and disconnected RIGHT AWAY. Can you confirm this as a bug?



-Bruce
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  • Loway
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Re: Bug in Disconnection Cause code
« Reply #1 on: November 23, 2010, 16:54:23 »
It looks like a bug to me.
I am tracking this as #1217

« Last Edit: November 23, 2010, 16:56:23 by QueueMetrics »
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torontob

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Re: Bug in Disconnection Cause code
« Reply #2 on: November 23, 2010, 17:07:28 »
When do you expect this and #1216 to be complete or your next release?

Regards,
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  • Loway
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Re: Bug in Disconnection Cause code
« Reply #3 on: November 25, 2010, 12:26:59 »
We expect to have a minor release by the end of the yera, and then a major code merge by January.
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