Messages

2311

Running QueueMetrics / Re: Allow user to see statistics for just themselves?

« on: September 18, 2008, 10:42:37 »

If you really want to go ahead with this, you should:
- Create a new class for agents. You may call it RTAGENTS (Realtime Agents)
- Give your agents the following keys: USER AGENT CHPASSWD REALTIME. For the exact meaning of each key, see Appendix II of the User Manual.
- Create (or select) some agents and assign them to class RTAGENTS.

Those users will be able to login, access the realtime page, access the agent's page and change password.

If you want your agents to be able to see some queues only in the Realtime page, you should see also: http://queuemetrics.com/faq.jsp#faq-046-protecting-queues

Please keep in mind that running the realtime page instead of the Agent's page is extremely expensive, computationally speaking.

2312

Running QueueMetrics / Re: Allow user to see statistics for just themselves?

« on: September 18, 2008, 10:13:28 »

QM is not at the moment meant to do that - I mean, the analysis that an AGENT runs is very lite compared to a full one. You can set up the keys for an agent to access the realtime page, but this leads to higher load.
We are working on a way to give agents feedback using a special Firefox interface, will likely be released by the end of the year.

2313

Running QueueMetrics / Re: trixbox and QueueMetrics

« on: September 18, 2008, 10:11:37 »

It really depens on the nujmber of agents. I would recommend using a separate server for sure over 50 agents, and if possible over 20. It also depends on how hard you intend to use QM... if you run a 100,000 calls query every split second, you are going to stress all possible hardware, and you don't want to have Asterisk waiting for I/O while QM crunches numbers.
I would suggest: try it on the same server (unless over 50 agents); if it leads to problems, move it to a separate one.

2314

General Asterisk configuration / Re: Agent and Queue config questions on TBOX

« on: September 18, 2008, 10:08:10 »

******QUESTION 2*******
On the TBOX, do I need to have the agents actually listed in the various Queues as....

A101
A102
A103

Or can the queues be left blank on TBOX, and have the agents assigned to specific queues via Queuemetrics?

If you use full agents, you should be using the given syntax. QM also suppoorts the dynamic loggin in to queues via ADDMEMBER (only on Asterisk 1.4, but you have it).

2315

General Asterisk configuration / Re: Agent and Queue config questions on TBOX

« on: September 18, 2008, 10:05:03 »

******QUESTION 1*******
I was just reading over the manuals and conf files again, trying to figure out why my "agents are undefined", and why I can't get agents to login via the Queuemetrics Agent Page.

When I think I just found a big piece of the puzzle....."there must be no password on the agent"

I assume that this references the "agents.conf" file?

Could someone help explain why this is?  Why no passwords?  How are agents to login to their Queuemetrics page with no password?

No password IN ASTERISK, though they will log in to QM using a password. The two things are not related. QM will send a logon request to Asterisk, and that will have no password.

2316

Running QueueMetrics / Re: Total calls processed in Report

« on: September 11, 2008, 10:40:20 »

Yes in the reports you see the queue, but not the last attempting agent.
You can have statst about agents not picking up in the "attempts" section.

2317

QueueMetrics installation / Re: Show active queues is not working after upgrade

« on: September 11, 2008, 10:08:07 »

I think we're going to release by the beginning of the next week, FYI.

2318

Running QueueMetrics / Re: Location Key and Call stats.

« on: September 11, 2008, 10:07:04 »

Yes this is a bug indeed, because it keeps filtering by location and should print it out on the web page that it's filtering by location.
We track this issue as bug #456 and will let you know when solved.

2319

Running QueueMetrics / Re: Total calls processed in Report

« on: September 11, 2008, 10:01:46 »

Ok this makes sense.
Lost calls are in effect GLOBAL as they were never taken up by any agents. So the very last version of QM just zeroes them when filtering by agent.

2320

Running QueueMetrics / Re: Location Key and Call stats.

« on: September 10, 2008, 17:02:13 »

As a quick fix, I can tell you to disable the Location filtering.
We are tracking this issue as #455

One thing - can you post a screenshot of the reports page, just the top part that shows date and queue etc?

2321

QueueMetrics installation / Re: Show active queues is not working after upgrade

« on: September 10, 2008, 16:59:12 »

This has been fixed for the next release. Same as bug #474.

2322

Running QueueMetrics / Re: Total calls processed in Report

« on: September 10, 2008, 08:34:03 »

This looks strange indeed. Can you post some screesnshots?

2323

Running QueueMetrics / Re: Location Key and Call stats.

« on: September 09, 2008, 09:15:28 »

You mean that QM keeps on reporting 0 lost calls even AFTER you have finished filtering by agents in the Location?

2324

Outbound and QueueMetrics / Re: Realtime monitoring of outbound queue

« on: September 08, 2008, 15:03:34 »

Two things come to my mind:
- does the user hold the required key? and
- Is the Agent defined in agents.conf?

Please post a few screenshots so this makes life easier.

2325

Running QueueMetrics / Re: stuck/hung calls with 1.4.4?

« on: September 08, 2008, 15:01:52 »

We are tracking this issue as #453 - we will probabily make it (though not in the next version I fear).