Installing on TrixBox 2.6.x

[QueueMetrics]

We are running a few tests of the latest QM installed on TrixBox 2.6, and we are noticing that the chan_agents module, while loaded, is not immediatly working. This is because there is no agents.conf file.

To check if this is the case, try running the command:

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core show application AgentCallbackLoginIf you get an error message, this means that the module has not loaded correctly.


In order to activate AgentCallBackLogin, you can do the following:

1. Create the file /etc/asterisk/agents.conf

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echo > /etc/asterisk/agents.conf
chown asterisk.asterisk /etc/asterisk/agents.conf
2. Edit the file /etc/asterisk/agents.conf (you can use a text editor or the TrixBox PBX -> Config Edit tool) and set it like this:

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[general]
persistentagents=yes

[agents]
ackcall=no

agent => 300,,Alice
agent => 301,,Bob
You can create your own agents, of course, instead of the given ones.

Now the tricky part - log on to Asterisk and type:

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module unload chan_agent.so
module load chan_agent.so
Or just reboot.... 

At this point, the module should have been loaded correctly.
You can try it by typing:

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agent show
You should get something like:

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300          (Alice) available at '400@from-internal' (musiconhold is 'default')
301          (Bob) not logged in (musiconhold is 'default')
2 agents configured [1 online , 1 offline]
This should be it. 

[QueueMetrics]

We have released a new configuration guide that covers TrixBox CE 2.6.x at: http://queuemetrics.com/download/QM_TrixBox_220.pdf

[shm267]

You guys may want to update your guide on page 6 and change the test line from

asterisk -rx "core show agents"

to

asterisk -rx "agent show"

[QueueMetrics]

You are right. We'll update it.
Thanks for pointing that out.

[QueueMetrics]

Guide updated. thanks.