Recent Posts

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21
QueueMetrics news / Call center management with QueueMetrics Training Course Series 2021.
« Last post by Mausabot on April 01, 2021, 13:00:53 »
Learn how you can monitor calls and events in real time, generate accurate reports, run effective outbounds campaigns and analysis with a small budget investment, and how you can supervise your agents daily workflow from remote.

Our instructors will teach you how to install, configure and get the best from QueueMetrics monitoring and reporting suite for Asterisk PBX and FreePBX call center.

QueueMetrics management solution enhances your contact centre productivity and improves the daily workflow of your agents with a dedicated agent page with alarms, outcomes, features codes, a WebRTC softphone, integration with all modern CRM and a quality tracking tool included.

You can track all daily activities and events with more than 200 different metrics and manage processes in realtime with extensions, calls control, whisper, spy, and barge mode.

Certification is included, allowing you to bring a new skill set to your job profile and company knowhow.

QueueMetrics Training is a live video course with 16 chapters for a total of five hours of contents, plus question-answers and examples.

Read more https://www.queuemetrics.com/training.jsp?lid=U240

Also available for PBXact, Grandstream UCM, Yeastar, VitalPBX, Freeswitch, FusionPBX, Issabel, MiRTA PBX, Vicidial, Xorcom, Enswitch, Wazo.
22
QueueMetrics news / QueueMetrics-Live management solution for call-centers guided trial.
« Last post by Mausabot on March 04, 2021, 11:32:22 »
QueueMetrics-Live cloud solution enhances your productivity and improves the daily workflow of your agents with a dedicated agent page, a WebRTC softphone, integration with all modern CRM, wallboards and a complete quality tracking tool.

Track all daily activities with more than 200 different metrics and manage processes in realtime with extensions, calls control, whisper, spy, barge mode and more:

- Full featured trial free
- Installation, set up and presentation done by us
- Updates included
- Support free
- Ideal for remote working and productivity control
- One of our engineers will be dedicated to you during testing and after.

Improve your Voip business. Test it now:

https://www.queuemetrics-live.com?lid=U232
23
General Asterisk configuration / Re: freepbx callback CID problem
« Last post by Itgigi (Loway) on March 03, 2021, 15:53:27 »
Hi,

Do you have some more details about this?

A way to reproduce this or some screenshots?

Have you already contacted support@loway.ch?

Iacob
24
General Asterisk configuration / freepbx callback CID problem
« Last post by amrdoian@geonet.ge on February 26, 2021, 05:59:10 »
hello i have problem , after call back queuemetrics do not display CID , please help to fix my problem
25
QueueMetrics news / Tutorial The Wallboard Cache: how to run a custom wallboard within QueueMetrics
« Last post by Mausabot on February 25, 2021, 10:53:08 »
QueueMetrics is a monitoring software that lets you track agent productivity, payrolls, targets, conversion rates, ACD, IVR, Music on hold, and monitor realtime processes with customizable wallboards and a dedicated agent page.

Have you ever wanted to run a QueueMetrics wallboard within the agent page, so that even agents working from home can benefit from it? Or, have you ever wanted to display a wallboard on an existing smart TV, just to discover that its browser is too old to work well with current web standards?

This new tutorial will teach you how to easily display your wallboards in your QueueMetrics' agent page or smart TV.

Read more:
https://www.queuemetrics.com/blog/2021/02/24/Wallboard-cache-tutorial/?lid=U230
26
QueueMetrics news / QueueMetrics Tutorial: Debugging missed reloads on the Icon Agent page
« Last post by Mausabot on February 19, 2021, 14:10:31 »
QueueMetrics call-center suite for Asterisk PBX includes a ready to use agent interface called Icon.

With Icon an Agent can completely manage the daily workflow using pauses, outcomes, features codes, a WebRTC softphone, a queue log-in system and much more.
   
With this tutorial you'll learn how to debug missed reloads on the Icon Agent page, in case it doesn't refresh when something is supposed to happen.

Read more: https://www.queuemetrics.com/blog/2021/02/18/debugging-reload-agentpage-tutorial/?lid=U228
27
QueueMetrics news / QueueMetrics-Live management solution for call-centers guided trial
« Last post by Mausabot on February 04, 2021, 14:28:15 »
QueueMetrics-Live cloud solution enhances your call center productivity and improves the daily workflow of your agents using a dedicated agent page with alarms, outcomes, features codes, a WebRTC softphone, integration with all modern CRM and a complete quality tracking tool included.

Track all daily activities with more than 200 different metrics and manage processes in realtime with call control, whisper, spy and barge mode.

With QueueMetrics-Live you get:

- Full featured trial free
- Installation, set up and introduction free
- Updates free
- Support free
- Ideal for remote working and productivity control
- One of our engineers will be dedicated to you during testing and after.

Improve your Voip business. Start your trial:

https://www.queuemetrics-live.com?lid=U223
28
QueueMetrics news / QueueMetrics Integration with your Customer Relationship Management software
« Last post by Mausabot on January 28, 2021, 11:20:47 »
QueueMetrics is a monitoring and reporting software for Asterisk and FreePBX that lets you track, with more than 200 different metrics, agents productivity, payrolls, ACD, IVR, Music on hold, generate outbound campaign statistics and manage realtime processes with customizable wallboards.

With this new tutorial you will learn how to easy integrate QueueMetrics with your favorite Customer Relationship Management software, like for example Salesforce, so that when performing outbound calls towards lead numbers downloaded from the CRM, it will automatically open the corresponding Lead page in it.

Read more here: https://www.queuemetrics.com/blog/2021/01/27/CRM-integration-tutorial/?lid=U221
29
QueueMetrics news / Tutorial QueueMetrics 20.11 WebRTC SoftPhone - FreePBX PJSIP setup
« Last post by Mausabot on January 15, 2021, 10:16:00 »
With QueueMetrics monitoring software you track agent productivity, payrolls, measure targets, conversion rates, ACD, IVR, Music on hold, generate outbound campaign statistics, manage realtime processes with customizable wallboards and measure all the activities with more than 200 different metrics.

This new tutorial will show you the necessary steps to setup the latest version of the QueueMetrics WebRTC Softphone.

Read now: https://www.queuemetrics.com/blog/2021/01/13/WebRTC-FreePBX-setup/?lid=U218
30
Running QueueMetrics / Duplicate service
« Last post by fropa on December 15, 2020, 20:24:56 »
Hi, I use qloaderd service to store queue_log data into the DB. From time to time I have experienced an issue that for some reason the service starts duplicate and the info it sends to the DB duplicates. In the official manual, there is no fix about that. How can I restrict the service to run only one instance? I've found that there is the starting function "/usr/local/qloader/RedHat-style-initscripts/qloaderd", can I change that function and not doing something else wrong?
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