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Author Topic: An Agent can change the state of other different Agent.  (Read 3573 times)

ramses

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An Agent can change the state of other different Agent.
« on: October 30, 2007, 13:46:33 »
I Log On with the Agent/300 in QueueMetrics and I can change the state (Log on, Pause, unPause,...) of the Agent/400 or other. Why?

Best regards,

Ramses
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QueueMetrics

  • Loway
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Re: An Agent can change the state of other different Agent.
« Reply #1 on: October 30, 2007, 14:07:36 »
Because he might do it in order to help a colleague.
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ramses

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Re: An Agent can change the state of other different Agent.
« Reply #2 on: October 30, 2007, 14:21:09 »
And I can configure QueueMetrics to only permit to the Agent Logged in QueueMetrics to change itself state?


Best regards,

Ramses
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QueueMetrics

  • Loway
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Re: An Agent can change the state of other different Agent.
« Reply #3 on: October 31, 2007, 20:03:21 »
Not at the moment, I fear.
But this is planned for the future.
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tank30

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Re: An Agent can change the state of other different Agent.
« Reply #4 on: December 13, 2007, 16:39:01 »
Hi!
Has this been implemented in the new release of QM?


Kyriakos Mavromichalis
Otenet-Telecom
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Re: An Agent can change the state of other different Agent.
« Reply #5 on: December 14, 2007, 10:28:25 »
I think it should have been, but maybe it slipped out at the last minute  ;D I'll go check.
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