« previous next »
Pages: [1]

Author Topic: An Agent can change the state of other different Agent.  (Read 3572 times)

ramses

  • Newbie
  • *
  • Posts: 3
  • Karma: 0
    • View Profile
An Agent can change the state of other different Agent.
« on: October 30, 2007, 13:46:33 »
I Log On with the Agent/300 in QueueMetrics and I can change the state (Log on, Pause, unPause,...) of the Agent/400 or other. Why?

Best regards,

Ramses
Logged

QueueMetrics

  • Loway
  • Hero Member
  • *
  • Posts: 2999
  • Karma: 39
    • View Profile
    • QueueMetrics
Re: An Agent can change the state of other different Agent.
« Reply #1 on: October 30, 2007, 14:07:36 »
Because he might do it in order to help a colleague.
Logged

ramses

  • Newbie
  • *
  • Posts: 3
  • Karma: 0
    • View Profile
Re: An Agent can change the state of other different Agent.
« Reply #2 on: October 30, 2007, 14:21:09 »
And I can configure QueueMetrics to only permit to the Agent Logged in QueueMetrics to change itself state?


Best regards,

Ramses
Logged

QueueMetrics

  • Loway
  • Hero Member
  • *
  • Posts: 2999
  • Karma: 39
    • View Profile
    • QueueMetrics
Re: An Agent can change the state of other different Agent.
« Reply #3 on: October 31, 2007, 20:03:21 »
Not at the moment, I fear.
But this is planned for the future.
Logged

tank30

  • Newbie
  • *
  • Posts: 46
  • Karma: 0
    • View Profile
Re: An Agent can change the state of other different Agent.
« Reply #4 on: December 13, 2007, 16:39:01 »
Hi!
Has this been implemented in the new release of QM?


Kyriakos Mavromichalis
Otenet-Telecom
Logged

QueueMetrics

  • Loway
  • Hero Member
  • *
  • Posts: 2999
  • Karma: 39
    • View Profile
    • QueueMetrics
Re: An Agent can change the state of other different Agent.
« Reply #5 on: December 14, 2007, 10:28:25 »
I think it should have been, but maybe it slipped out at the last minute  ;D I'll go check.
Logged
Pages: [1]
« previous next »