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Messages - QueueMetrics

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646
Running QueueMetrics / Re: large cpu useage of 'java'
« on: September 19, 2011, 11:04:37 »
Quote from: coolname on September 15, 2011, 12:06:00
The QM process occupy a lot of cpu resource,and i don't do any data analysis except the realtime  page.What cause it?


top - 18:01:13 up 14 days,  9:18,  1 user,  load average: 3.31, 3.69, 4.76
Tasks: 172 total,   1 running, 171 sleeping,   0 stopped,   0 zombie
Cpu(s): 23.6%us,  3.2%sy,  0.0%ni, 66.7%id,  4.2%wa,  1.5%hi,  0.9%si,  0.0%st
Mem:   3364968k total,  2952096k used,   412872k free,    50520k buffers
Swap:   779144k total,    19024k used,   760120k free,   384312k cached

  PID USER      PR  NI  VIRT  RES  SHR S %CPU %MEM    TIME+  COMMAND                                                                         
 8047 root      25   0 1504m 1.2g  13m S 102.1 38.2 530:20.26 java                                                                           
20923 asterisk  15   0  179m 129m 6524 S 88.5  4.0 878:45.05 asterisk                                                                         
31157 asterisk  15   0  261m 251m 2248 S 21.0  7.6   1255:45 op_server.pl                                                                     
20526 root      15   0  2332 1060  796 R  0.3  0.0   0:00.06 top                                                                             
    1 root      15   0  2068  628  540 S  0.0  0.0   0:02.12 init                                                                             
    2 root      RT  -5     0    0    0 S  0.0  0.0   0:00.26 migration/0                                                                     
    3 root      34  19     0    0    0 S  0.0  0.0   0:00.02 ksoftirqd/0                                                                     
    4 root      RT  -5     0    0    0 S  0.0  0.0   0:00.00 watchdog/0                                                                       
    5 root      RT  -5     0    0    0 S  0.0  0.0   0:00.51 migration/1                                                                     
    6 root      34  19     0    0    0 S  0.0  0.0   0:00.00 ksoftirqd/1                                                                     
    7 root      RT  -5     0    0    0 S  0.0  0.0   0:00.00 watchdog/1                                                                       
    8 root      RT  -5     0    0    0 S  0.0  0.0   0:00.28 migration/2                                                                     
    9 root      37  19     0    0    0 S  0.0  0.0   0:00.00 ksoftirqd/2                                                                     
   10 root      RT  -5     0    0    0 S  0.0  0.0   0:00.00 watchdog/2                                                                       
   11 root      RT  -5     0    0    0 S  0.0  0.0   0:00.54 migration/3                                                                     
   12 root      34  19     0    0    0 S  0.0  0.0   0:00.00 ksoftirqd/3                                                                     
   13 root      RT  -5     0    0    0 S  0.0  0.0   0:00.00 watchdog/3           


Try and take a thread dump, so you have a better undertsanding of what is going on.

647
QueueMetrics installation / Re: Queuemetrics doesn't restart using the RESTART service - help please
« on: September 16, 2011, 10:42:15 »
You should update your installation to Tomcat6; see http://forum.queuemetrics.com/index.php?topic=1349.0


648
QueueMetrics news / Updating to Tomcat 6
« on: September 16, 2011, 10:41:27 »
If you want to update to Tomcat 6, you can do so easily on an existing installation, by issuing:

Code: [Select]
yum clean all
/etc/init.d/queuemetrics stop
yum upgrade queuemetrics-tomcat
/etc/init.d/queuemetrics start

The main advantage of Tomcat 6, apart from the improved performance and reduced memory footprint, is that the restart script is much safer than the one supplied with Tomcat 5.

There are also a couple of new tricks you can issue:

Code: [Select]
/etc/init.d/qm-tomcat6 cleancache
Will clean the compilation cache of your Tomcat system (useful if you find errors after an upgrade), and


Code: [Select]
/etc/init.d/qm-tomcat6 threaddump
Will print a detailed memory-and-thread state to STDOUT that can be easily sent over for inspection.

Since today, all fresh installs come with Tomcat 6.


649
Running QueueMetrics / Re: asterisk 1.8 queue_log
« on: September 15, 2011, 09:30:03 »
We are working on this for the next release.

650
Running QueueMetrics / Re: Individual Agent Reports are not working
« on: September 15, 2011, 09:28:15 »
Yes - try to remove the "friendly names"  from Asterisk config. That's exactly the issue.

651
QueueMetrics installation / Re: Live monitoring can't hear the audio
« on: September 15, 2011, 09:25:56 »
I am sure this was true up to version 1.4 and I think it was changed in 1.6....

652
Outbound and QueueMetrics / Re: Outbound Calls Do Not Show Agent As Busy
« on: September 14, 2011, 09:55:43 »
Hmmm. this does not look like an outbound call.... it looks like an abandoned inbound.

653
Running QueueMetrics / Re: Bug in GUI - 5 calls waiting but only 3 calls show in GUI
« on: September 14, 2011, 09:54:00 »
That's why we have it in the FAQ, I think raising it somehow might be a good idea anyway.

654
QueueMetrics installation / Re: Agent missing from details of unanswered calls
« on: September 14, 2011, 09:53:13 »
Like, a couple of years ago? :)

655
QueueMetrics installation / Re: Live monitoring can't hear the audio
« on: September 14, 2011, 09:51:36 »
On old versions of Asterisk you could not Chanspy and record at the same time, but I though it was solved since 1.6

656
Lost licences / Re: Lost License
« on: September 13, 2011, 14:51:59 »
Hello Gavin,
please contact our support line - if you purchased straight from Loway there should be no major issues; if you purchased from a reseller, you should contact them instead.

657
General Asterisk configuration / Re: How to control calls from non queues??
« on: September 13, 2011, 14:50:29 »
What do you mean by "control"? :-)

658
QueueMetrics installation / Re: Agent missing from details of unanswered calls
« on: September 13, 2011, 14:49:27 »
Those are OUTBOUND calls, right? so you should use the CALLOUTBOUND verb instaead of the ENTERQUEUE verb above.

659
Running QueueMetrics / Re: Logrotate & Queuemetrics Issue
« on: September 07, 2011, 11:56:21 »
They will not be logged on forever - you should log them on daily at least.

660
QueueMetrics installation / Re: Agent missing from details of unanswered calls
« on: September 07, 2011, 11:55:13 »
Do you have anything on the agenti_note table for Agent/897?

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