modify call status in agentpage

[emel_punk]

HI
one of our  client ask us about if we can modify the call status in the agents page when there is an call for every agents.

i want to modify to set the calls  with some codes like:

ARPTX
ARPBS
ARPFS
.
.
.
instead of what came with the instalation

here is a print screen of the page

http://i279.photobucket.com/albums/kk121/emel_punk/qm-falla3.jpg



thanks !!

[QueueMetrics]

Yes this is - you should see a configuration option:

* Edit QueueMetrics settings
....
Edit call outcomes
....

That's the one. 

[emel_punk]

THANKS YOU ARE MY HERO !

[QueueMetrics]

A cheap one