We have noticed that there was a bug in version 1.4.1 that prevented some sites to listen to their recorded calls. We have fixed this bug (#201) and released a version that addresses this problem. We apologize for the inconveniece and urge to update to version 1.4.2 in case you're experiencing problems with the recorded call listening feature.
You can download the latest version immediately from the downloads page, together with the updated 130-page User manual. As an alternative, if you run RHEL/CentOS/TrixBox/AAH, you can install it automatically using yum - see the installation page.
http://queuemetrics.com/download.jsp
