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Messages - QueueMetrics

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1
QueueMetrics installation / Re: Agents with multiple queues problem
« on: June 26, 2018, 13:23:45 »
 :)

2
Installing WombatDialer / Re: MySQL creation fails with "max key length is 1000 bytes"
« on: June 26, 2018, 13:22:28 »
InndoDB is mandatory for Wombat, so it will not work without it.

3
MySQL storage and Qloaderd/Uniloader / Re: Data merging
« on: June 26, 2018, 13:21:21 »
 :)

4
Running WombatDialer / Re: two or more asterisk
« on: June 26, 2018, 13:20:38 »
No, activity for Wombat must happen on the same server. This said, you are free to re-route calls as you best see fit between servers....  ;D

5
Running QueueMetrics / Re: Missed calls by agent
« on: June 26, 2018, 13:19:49 »
If you need a special report, feel free to contact Loway - we can create a customization for you.

6
Running QueueMetrics / Re: Agent login gets http status 404-not found
« on: June 26, 2018, 13:19:19 »
Which version of QM are you running?

7
Running WombatDialer / Re: view call details in Queuemetrics
« on: June 09, 2016, 16:06:59 »
 ;)

8
Running WombatDialer / Re: Starting campaign causes "Batch update returned unexpected row count" crash
« on: June 09, 2016, 16:06:31 »
If your tpf.properties says "useBatchUpdate" in the driver specs, please remove it.
We are about to release a new version of Wombat that should fix this error in its many ramifications.

9
Running WombatDialer / Re: outbound call campaign when operator is not in use
« on: May 21, 2016, 08:35:38 »
No, Wombat uses queue presence exactly for that reason - so that it is consistent between inbound and outbound.
But usually is you use e.g. SIP channels, their presence should be correct on queues and even when used without a queue.

10
Running WombatDialer / Re: wombat stop working after update to 0.9.5-77
« on: May 21, 2016, 08:33:12 »
Please update to the current RPM version 0.9.5.1.
Do this:

Code: [Select]
yum clean all
yum update wombat

And it should immediately download and install 0.9.5.1.
Please let us know how it goes.

11
Improving QueueMetrics / Re: Agent blue pause
« on: December 05, 2015, 08:43:01 »
We cannot do much about this as Asterisk is likely not aware of anything; so it will still try to route calls to them. The need to use Asterisk pauses to go to pause.

12
WombatDialer Soporte en Español / Re: wombat dialer agent page
« on: December 04, 2015, 18:49:53 »
I was able to reproduce the issue.


Thanks that helped.
The problem seems to be that Wombat itself tries to connect to itself using the supplied URL, but that does not really work on your box.

What I did was that I edited the file agents/rd_pop.jsp forcing the URL to be 127.0.0.1:

Code: [Select]
String localUrl = HttpUtils.getRequestURL(request).toString();
localUrl = "http://127.0.0.1:8080/wombat/agents/rd_pop.jsp";

Now it appears like it's working.
As a general solution, I wonder whether we should add a parameter so that one can specify a local base URL.




13
Running WombatDialer / Re: Campaign report
« on: November 23, 2015, 12:16:00 »
This si because it depends on when the run was started, not when calls were placed. You can use QueueMetrics to get more in-depth analysis.

14
Running WombatDialer / Re: Starting campaign causes "Batch update returned unexpected row count" crash
« on: November 23, 2015, 09:46:11 »
We trac this as bug #2943

15
Running WombatDialer / Re: Campaign report
« on: November 17, 2015, 11:25:59 »
The campaign report uses the start date for the specific run, no matter when the calls were done.

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