Today we release a new tutorial that is a step-by-step guide on how to implement the tracing through QueueMetrics of outgoing calls on a TrixBox system. We hope this will help setting up very often useful but often misunderstood feature and will help you make your call center even more productive.
You can download the latest version immediately from
http://queuemetrics.com/download.jsp under the "TrixBox / FreePBX documentation" section.
