Answered calls by queue- Wrong

[bhenry]

Answered calls by queue is showing wrong data.  I have configured cascading queues in Asterisk and they are in QM as ProductQueue1 (330) and ProductQueue2(331).  I have agents configured on ProductQueue1 and ProductQueue2 respectively.  I then have ProductQueueAll configured in QM which contains "330|331" and is used to run reports for the ProductQueues as a whole.  The problem is that when I run reports on ProductQueueAll, the "answered calls by queue" doesn't report the correct number of calls answered for ProductQueue2(331).  Also, under "Detail of answered calls", the Queue column displaya ProductQueue1 in mostof the instances when the call was actually answered in ProductQueue2.  I have double checked that the agents are in the correct queues so I am not sure what is going on.

Regards,
Brendan Henry

[QueueMetrics]

You mean you have them right when reporting separately but not when together?
have you tried MultiStint mode?

[bhenry]

Yes that is correct.  The queues report correctly when they are seperate but together they do not.  I have joinMultiStintCalls=true if that is what you mean by MultiStint mode.

[QueueMetrics]

Yes in MultiStint mode you get them together as only one call.
Why do you get them wrong? can you replicate it?

[bhenry]

I am not sure what is going but I can replicate it in all of my queues.  Just to be clear, when I am looking at Queue details in a view that contains two queues, the Queue column should show up with the Queue that the call was answered in correct?

If so then this is not happening correctly but works fine when looking at queue details for individual queues.  I will let you know if I find anything.

[QueueMetrics]

Thanks we need a "case" so that we can start looking for anomalies.