Our agents don't use the live_agent page. They work off the realtime_view page. Having the "Log on/off" and "Pause/Unpause" buttons on that page (perhaps at the bottom?) would be very useful.
Better yet, include them in the header as additional tabs aligned on the right. That way, they can access those functions no matter which page they are on. I would think there should be a way to display those buttons or not based on if the user is in the "AGENT" class or not.
Also, how about an option to hide the Export buttons on the realtime_view page? I end up having to edit the code and comment out those lines every time I install a new version. They are very distracting and take up valuable real estate.
Thanks!
