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Author Topic: QueueMetrics show agent available  (Read 4986 times)

fnagase

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QueueMetrics show agent available
« on: July 29, 2008, 14:11:43 »
Hi people,

We have a problem ... Queuemetrics show agent available, but this agent is in call ... I don´t know what happened... I use Queuemetrics version 1.4.4 and the ASTERISK version 1.4.12.1 ... Somebody help me ...

TkTs

Fabiano
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QueueMetrics

  • Loway
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Re: QueueMetrics show agent available
« Reply #1 on: July 30, 2008, 14:56:28 »
Can you post a screenshot?
Does it happen always for all agents?
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fnagase

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Re: QueueMetrics show agent available
« Reply #2 on: August 04, 2008, 17:50:46 »
Ok... I will see if is possible...

No ... the problem happenned some agents... and the problems is unstable!!

Thanks
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QueueMetrics

  • Loway
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Re: QueueMetrics show agent available
« Reply #3 on: August 06, 2008, 10:55:53 »
When it happens, you should take a screenshot with the time visibvle, so we can look back on the queue_log and see what was missing.
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