« previous next »
Pages: [1]

Author Topic: QA problem？  (Read 2651 times)

coolname

  • Full Member
  • ***
  • Posts: 163
  • Karma: 0
    • View Profile
QA problem？
« on: January 12, 2012, 03:15:33 »
if a call transfer from one queue to another,the have the same call_id,so in QA,there is only one form,can fix it?
Logged

QueueMetrics

  • Loway
  • Hero Member
  • *
  • Posts: 2999
  • Karma: 39
    • View Profile
    • QueueMetrics
Re: QA problem?
« Reply #1 on: January 18, 2012, 18:06:32 »
No because that's the same call.
Logged

coolname

  • Full Member
  • ***
  • Posts: 163
  • Karma: 0
    • View Profile
Re: QA problem？
« Reply #2 on: January 25, 2012, 15:48:42 »
but when transfer ,it may  different agent to handle it
Logged

QueueMetrics

  • Loway
  • Hero Member
  • *
  • Posts: 2999
  • Karma: 39
    • View Profile
    • QueueMetrics
Re: QA problem?
« Reply #3 on: January 26, 2012, 16:23:47 »
Ok but you would not do the QA from scratch again, in a standard environment.
Logged

coolname

  • Full Member
  • ***
  • Posts: 163
  • Karma: 0
    • View Profile
Re: QA problem？
« Reply #4 on: January 29, 2012, 06:29:37 »
a solution?
Logged
Pages: [1]
« previous next »