Our call center recently picked up new campaigns that are not intensive enough to necessitate having users dedicated to only them. After extensive research leading to editing Queue Detail to no avail, we are stumped. Per every instruction online, we need to delimit our queue numbers in the "Queue(s)" field with a | (pipe), but in doing so, the parent queue no longer shows up in the drop down when an agent clicks "Add Member."
All the child queues we are trying to fit together in this group exist in our Asterisk server, and as separate queues in Queuemetrics. Most importantly, they are all functional as separate entities, but we simply cannot group them together.
We are trying to use Dynamic agents, assigning none of them to the queues (dynamically or statically) in Elastix.
Where should we go from here? Are the changes we need to make in Asterisk or Queuemetrics? Everywhere seems to point to the elusive `Queue()` function in Asterisk, but such a vague reference gives us no clue of how to use that function to our advantage.
Any help is appreciated. If more information is needed to help with this issue, just let us know. Thank you!
