I am deploying a new pbx, and the clients previous pbx had skills based ACDs, you could assign an agent any number to set their skill level.
I know in Asterisk there is the penalty field, but isnt this for static agents only - my agents need to be able to login in shifts.
I see in Queuemetrics theres Main, Wrap and Spill, but I was hoping for more skill levels than this - does anyone have any work arounds? At least a 1-10 range would be nice.
