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Running QueueMetrics / Re: Call tagging
« Last post by Itgigi (Loway) on June 26, 2020, 11:39:31 »Hello Fropa,
This is Iacob from the Loway support team.
You can add Tags and Variables on a call, once they enter the queue.
Each call that arrives on queue "Sales" for example, can be tagged as
"Client1" or "Client2" by using a queue_log record like this:
${TIMESTAMP}|${UNIQUEID}|NONE|NONE|INFO|TAG|Client1
or
${TIMESTAMP}|${UNIQUEID}|NONE|NONE|INFO|TAG|Client2
if you want to attach product information I would use a variable like this:
1030001|3.1|NONE|NONE|INFO|VAR|MY_VAR_NAME|MY_VAR_VALUE
so for example, let's say a call arrives on queue "Sales" (300) for Client1 Product1
1579015075|1579015075.736|300|NONE|ENTERQUEUE||221|1
1579015075|1579015075.736|NONE|NONE|INFO|TAG|Client1
1579015075|1579015075.736|NONE|NONE|INFO|VAR|PRODUCT|PRODUCT1
1579015077|1579015075.736|300|SIP/220|CONNECT|2|1579015075.737|1
1579015090|1579015075.736|300|SIP/220|COMPLETEAGENT|2|13|1
This way, in the reports, you can filter by queue, by tag and by variable, in whichever combination.
You can also build a regular expression and filter by more than one variable at the same time.
Best Regards,
Iacob
This is Iacob from the Loway support team.
You can add Tags and Variables on a call, once they enter the queue.
Each call that arrives on queue "Sales" for example, can be tagged as
"Client1" or "Client2" by using a queue_log record like this:
${TIMESTAMP}|${UNIQUEID}|NONE|NONE|INFO|TAG|Client1
or
${TIMESTAMP}|${UNIQUEID}|NONE|NONE|INFO|TAG|Client2
if you want to attach product information I would use a variable like this:
1030001|3.1|NONE|NONE|INFO|VAR|MY_VAR_NAME|MY_VAR_VALUE
so for example, let's say a call arrives on queue "Sales" (300) for Client1 Product1
1579015075|1579015075.736|300|NONE|ENTERQUEUE||221|1
1579015075|1579015075.736|NONE|NONE|INFO|TAG|Client1
1579015075|1579015075.736|NONE|NONE|INFO|VAR|PRODUCT|PRODUCT1
1579015077|1579015075.736|300|SIP/220|CONNECT|2|1579015075.737|1
1579015090|1579015075.736|300|SIP/220|COMPLETEAGENT|2|13|1
This way, in the reports, you can filter by queue, by tag and by variable, in whichever combination.
You can also build a regular expression and filter by more than one variable at the same time.
Best Regards,
Iacob