Messages

2851

QueueMetrics news / QueueMetrics 1.4.2 - bug fix release

« on: September 09, 2007, 11:44:56 »

We have noticed that there was a bug in version 1.4.1 that prevented some sites to listen to their recorded calls. We have fixed this bug (#201) and released a version that addresses this problem. We apologize for the inconveniece and urge to update to version 1.4.2 in case you're experiencing problems with the recorded call listening feature.

You can download the latest version immediately from the downloads page, together with the updated 130-page User manual. As an alternative, if you run RHEL/CentOS/TrixBox/AAH, you can install it automatically using yum - see the installation page.

http://queuemetrics.com/download.jsp

2852

Running QueueMetrics / Re: Recorded calls no longer available

« on: September 09, 2007, 11:43:29 »

I confirm - there was a problem, and it has been fixed.
We relased version 1.4.2 this morning in order to fix this issue.
Sorry for the inconvenience.

2853

Running QueueMetrics / Re: Diference between Unanswer Calls reports

« on: September 09, 2007, 08:24:55 »

That's very good 

2854

Running QueueMetrics / Re: Recorded calls no longer available

« on: September 09, 2007, 08:23:16 »

We are working on this issue at the moment, we are trying to understand why this happens on some users and it doesn't on others.

2855

Running QueueMetrics / Re: grade of service report ( Service level agreement )

« on: September 09, 2007, 08:22:10 »

No, but we are going to implement a "Short call" graph for calls that lie below a certan threshold.

2856

General Asterisk configuration / Re: Extensions Instead Agents

« on: September 09, 2007, 08:20:57 »

What you need to check is if in the queue_log file there are verbs like ADDMEMBER and REMOVEMEMBER when an agent logs on and off.

2857

Running QueueMetrics / Re: Waiting and Duration problems in Realtime monitoring

« on: September 06, 2007, 16:46:03 »

A screenshow where we see the queue_log and a call showing 0 when it's not would be pretty helpful.

2858

Running QueueMetrics / Re: Recorded calls no longer available

« on: September 06, 2007, 15:36:16 »

We are checking this issue. Filed as bug #201.
We would be happy if you could try and put those files in a local directory and see if it will work or not.

2859

Running QueueMetrics / Re: Waiting and Duration problems in Realtime monitoring

« on: September 06, 2007, 10:43:39 »

I think I need you to send over a few screenshots of what is going on.
For maximum ease of understanding, the best thing is to take a screenshot where you are seeing:
- QM realtime page
- A shell window showing "tail -f /var/log/asterisk/queue_log"
so it's very easy to match whta is going on with the last lines of the queue_log.

See http://astrecipes.net/index.php?n=251 for how to submit an error.
Thanks.

2860

QueueMetrics news / QueueMetrics 1.4.1 out today

« on: September 05, 2007, 13:04:56 »

The latest version of QueueMetrics is out today.
This is mainly a bug-fix releae over 1.4.0, with a lot of stuff fixed and improved - the most important new addition is that QueueMetrics now supports dynamic logins per queue if you run under Asterisk 1.4.

1.4.1 - 2007-09-05
====================
- Support for dynamic queue logon through AddMember and RemoveMember verbs (EXPERIMENTAL) (#134, #137)
- Pause codes are now shown on the Realtime page (#154)
- Raw agent sessions: it is now possible through a configuration switch to see ALL agent sessions and not only those where they've taken at least one call. (#171)
- It is now possible to make the agent code on the agent's page unchangeable. (#174)
- It is now possible to hide the export buttons on the Realtime page (#51)
- The licence page now shows Java time and MySql time, to make it easy to spot timing problems. (#178)
- Agents without a password can now be imported directly from agents.conf, their password in QM being the same as their agent code (e.g. 'Agent/101' will have passord '101') (#172)
- The default configuration file that ships with QM is compatible with TrixBox, as it's teh most common environment. (#173)
- The time zone offset value was not working correctly in version 1.4 (bug #192)
- New clustering licence model fully supported. (bug #193)
- Bug #168: The Wallboard and Licence pages would not compile on some containers
- Bug #169: Zero-second connect times now allowed in the realtime page
- Bug #176: Tables now appear correctly aligned in Firefox
- Bug #160: Custom reports buttons have been swapped back to their pre-1.4 positions. Sorry guys.
- Bug #175: Sometimes agents would not be assigned to the correct level in the Agent Sessions page.
- Bug #179: Qloaderd ingnores HEARTBEAT records when deciding where to start uploading data.
- Bug #183: Multiple page encoding - a very rare bug - solved.
- Bug #184: The channel name normalizer was sometimes too eager to chop off channel data to get the channel name.
- Bug #106: Check if a file can be streamed and output an error message if it cannot.
- Bug #159: The database update tool for 1.4.0 would crash if an index was missing.
- Bug #177: The login page will now auto-focus on loading to the input field.
- Bug #187: Malformed RINGNOANSWER / AGENTATTEMPT series could cause QM to crash.


The website will be upgraded in a few hours, but it's already available for yum users. See http://queuemetrics.com/download.jsp

2861

Running QueueMetrics / Re: Migrate version (1.3 to 1.4)

« on: September 05, 2007, 13:01:29 »

Yes this can be done (if you want to do it manually), but I suggest you:
- make a backup of your DB and of QM 1.3
- install the new QM 1.4

Go to http://server:8080/queuemetrics/dbtest and follow the "datbase upgrade" procedure

This should update the database automatically.
If you do it today, make sure you instal the latest 1.4.1 

2862

Running QueueMetrics / Re: Waiting and Duration problems in Realtime monitoring

« on: September 05, 2007, 12:56:38 »

We just released it - the website will be updated later today.

2863

QueueMetrics installation / Re: XML-RPC api not working

« on: September 05, 2007, 12:54:42 »

We tested XML-RPC in version 1.4.0 and it works.  The problem is that QM likely fails in your case because:
- you are entering the wrong auth credentials, or
- you are calling the wrong XML-RPC method

Try and look at the file logs/catalina.out and see if QM prints something there.

2864

QueueMetrics installation / Re: How to install queuemetrics in another server

« on: September 05, 2007, 12:52:51 »

Surely you can - you basically have to install a small program called qloaderd (you can find it in queuemetrics/WEB-INF/mysql-utils, look at its docs) on the Asterisk server; it will upload queue_log data to the MySQL database on another machine. Then you install QM on a remote machine and just tell QM to use the database as its data source.
It's really easy to do - if you look here on the forum you'll find a lot of examples on this issue.

2865

Improving QueueMetrics / Re: Report of the unanswer calls per hour

« on: September 01, 2007, 18:32:38 »

It's already there, see the "Distrib." page.