Agent is unable to mark himself away from the queue

[sibertron]

When a agent clicks on pause to select a pause code he gets a error window stating - "Alert: The file does not exist." and after he click on OK he is not allowed to log into the queue.

What could be the reason behind this?

[QueueMetrics]

can you post a screenshot?

[sibertron]

Please let me know if you need anything else.

[marcos]

Wow. That's interesting!

Yes. I've to ask to send us the catalina.out log file. Could you, please, follow the instructions you can find here: http://astrecipes.net/index.php?n=251

Send us to info(at)queuemetrics(dot)com

We will update as soon we will find the causes.

Thank you and regards.
Marco Signorini.

[sibertron]

I will shortly send you the requested file.

Additional point to note - the box comes up only on the agent queue log in screen and when the pop up happens the queue status of the agent which appears right below "Active calls for Agents" disappears.

Thought you guys should know.

[QueueMetrics]

It looks like something is failing and a second-level check is activated. Would love to see the detailed log.