Author Topic: Transfering Queue Calls (Agent Monitor)  (Read 2716 times)

rgrignon

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Transfering Queue Calls (Agent Monitor)
« on: September 16, 2009, 19:53:55 »
Scenario:

Queue call is answered by agent - The agent monitor sees the call and the "talking" column shows that it is an active call.



I then transfer the call to a non acd user (blind or attended). In each case the agent monitor still shows that the call is active, however, issuing a CLI>"queue show" does indicate that the agent can accept another call.

At this point I can accept a new acd call but the agent monitor now shows two active calls at the same time for the agent



Thoughts?????


QueueMetrics

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Re: Transfering Queue Calls (Agent Monitor)
« Reply #1 on: September 16, 2009, 22:25:53 »

rgrignon

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Re: Transfering Queue Calls (Agent Monitor)
« Reply #2 on: September 17, 2009, 07:44:33 »
I got the same results doing ##, **, Transfer Button or BlindTransfer Button on the polycom...

I am passing t as an option...

QueueMetrics

  • Loway
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Re: Transfering Queue Calls (Agent Monitor)
« Reply #3 on: September 21, 2009, 12:51:01 »
Which version of Asterisk is that?
Also, do you see a TRANSFER record on the queue_log?