Messages

511

Running QueueMetrics / Re: Cannot play audio recordings in browser(s)

« on: March 30, 2012, 18:08:10 »

From what you post, the results seems correct. We had similar issues in the past with GSM files saved as WAV - the correct thing to do would be telling the browser not to attempt opening the file but sending it to an external program, e.g. VNC.

512

Running QueueMetrics / Re: Retrieval of call recordings

« on: March 30, 2012, 18:06:22 »

Hi,

Is there any way to tell QM to not follow symbolic links when searching for call recordings?
Or maybe tell QM to stop searching after the first recording file is found (in "queue1")?
Or maybe exclude "queue2" directory from recording searches?

I think that it is impossible to tell QM aboyut the symbolic link, because AFAIK there is no way to see that at the JVM level.

513

Running QueueMetrics / Re: can i edit the qa data in a complete qa

« on: March 30, 2012, 18:05:06 »

Not sure what you mean. In general no, once a form is saved, there is no way to change it.

514

Running QueueMetrics / MOVED: Retrieving call recordings with XMLRPC with duplicate Asterisk Call IDs

« on: March 30, 2012, 18:04:37 »

This topic has been moved to Scripting QueueMetrics.

http://forum.queuemetrics.com/index.php?topic=1457.0

515

Scripting QueueMetrics / Re: Retrieving call recordings with XMLRPC with duplicate Asterisk Call IDs

« on: March 30, 2012, 18:04:16 »

Does this only happen through the XML-RPC call? or also if you click on the call details pop-up?

516

General Asterisk configuration / Re: Recording retrieval

« on: March 30, 2012, 18:03:07 »

Does it happen after a while you are idle? because most likely it's an expired user session.

517

QueueMetrics installation / Re: Queuemetrics doesn't restart using the RESTART service - help please

« on: March 30, 2012, 17:55:25 »

FYI, this is fixed with the current release of Espresso.

518

Improving QueueMetrics / Re: Passwords in arch_users stored in clear text

« on: March 22, 2012, 11:45:45 »

We track this as issue #1613

519

Scripting QueueMetrics / Re: Working example for php custom wallboard

« on: March 22, 2012, 11:41:41 »

That would be great and I'm sure there is a market for it.

520

MySQL storage and Qloaderd/Uniloader / Re: Problem with Queuemetrics 12.02 with Agents

« on: March 22, 2012, 11:40:40 »

Qm strips the last "-"; so if you need to have an agent like "WKS-MAD-60" you may want to change that to WKS-MAD-60-x in Asterisk, so that QM strips the last -x and the full name is visible.
l.

check that i have a lot agents with this names:

WKS-MAD-CTK-01.......WKS-MAD-CTK-60

but when i try to filter by agents or make it some report the agents results:

WKS-MAD-CTK

how can i fixing there, because in the database of queuemetrics there saved it correct: SIP/WKS-MAD-CTK-01 but the problem is in the website

P.D.: i payed a licencie by QM

521

Running QueueMetrics / Re: update data may cost a long time

« on: March 22, 2012, 11:38:51 »

Why do you do that? as this query does not run by index, it may take a long time indeed if the table is large.

522

Running QueueMetrics / Re: tomcat memory

« on: March 22, 2012, 11:37:52 »

No - memory looks aplenty.

Try and take a memory dump.

523

General Asterisk configuration / Re: FreePBX 2.9 + Asterisk 1.8.8 + Hotdesking (devicesandusers) Auto Rewrite (works)

« on: March 22, 2012, 11:37:16 »

 

524

QueueMetrics news / What's new in QueueMetrics

« on: March 22, 2012, 11:36:11 »

Since 12.01, we will keep an online log of all the new stuff that goes into a new release.
You can find it at: http://queuemetrics.com/manuals/QM_WhatsNew-chunked/index.html

Comments welcome! 

525

QueueMetrics installation / Re: What's new for 12.02?

« on: March 22, 2012, 11:35:06 »

We have a new section just for that - see http://queuemetrics.com/manuals/QM_WhatsNew-chunked/ar01s03.html