Messages

2596

Scripting QueueMetrics / Re: Wallboard Example script

« on: April 10, 2008, 12:41:50 »

Where do you get that? in PHP?

2597

QueueMetrics installation / Re: How to stop recording Calls

« on: April 10, 2008, 12:41:17 »

How is your dialplan?

2598

QueueMetrics installation / Re: Reading JDBC URL from WEB-INF/web.xmlError

« on: April 10, 2008, 12:40:51 »

This was fixed in the upcoming new version, but basically means that the server machine cannot access the web - it's trying to download the DTD to verify the XML file. 

Try to give the server working connectivity and the problem will go away.

2599

Running QueueMetrics / Re: ACD attempts clarification

« on: April 05, 2008, 10:58:19 »

Total unanswered calls 3.
On Att. tab i see only 2 inbound ACD attempts and 2 agents.  Agent 1 has had 2 lost attempts and 0 taken.
Agent 2 had 0 lost attempts and 1 taken.
For ACD attempts by queue on queue A i have 1 lost  0 taken  and for queue B i have 1 lost and 1 taken.

We just fixed bug #258 - we discovered that the number of attempts conted could be different from the ones linked to each call, because we skip attempts that are 0 or 1 second long.
If you still have this problem with 1.4.4, we will need a piece of your queue_log for inspection.

2600

General Asterisk configuration / Re: Minor bug and a question

« on: April 05, 2008, 10:56:03 »

I've spotted one minor bug in QueueMetrics 1.4.3 - a mis-spelling of length ("lenght") on the Distribution page of a report.  Very minor and probably already spotted, but best to be sure. 

Fixed in 1.4.4. Thanks for making QM a better product!
 

2601

Outbound and QueueMetrics / Re: Quemeterics not recognising remote caller hangup

« on: April 04, 2008, 10:59:22 »

You should try with the 'h' trick.

2602

Running QueueMetrics / Re: Record on-demand

« on: April 02, 2008, 10:48:40 »

It's easier if you change the place QM looks for....   

Modify default.monitored_calls in configuration.properties.

2603

Running QueueMetrics / Re: Firefox vs IE

« on: April 02, 2008, 10:37:08 »

This is known and depends on how the session is shared.

2604

Outbound and QueueMetrics / Re: Installing outbound queues for Asterisk on TrixBox

« on: April 01, 2008, 10:47:00 »

Yes some genius decided that SetVar was uncool and Set was cool.

2605

General Asterisk configuration / Re: Questions on My Setup ?

« on: March 31, 2008, 10:54:59 »

You get the callerid automatically in Asterisk; if you want to rewrite it, you need to do that on an ad-hoc basis.

2606

Running QueueMetrics / Re: Record on-demand

« on: March 29, 2008, 14:47:39 »

Have you tried the w or W option for the queue() command?
See http://www.voip-info.org/wiki-Asterisk+cmd+Queue

2607

QueueMetrics installation / Re: install problems

« on: March 27, 2008, 10:59:35 »

This is really weird - is yum working on your box at all?

2608

QueueMetrics news / Couple of new FAQ entries

« on: March 26, 2008, 16:59:41 »

We added a couple of new FAQs:

* Using a different Asterisk manager port

http://queuemetrics.com/faq.jsp#faq-042-different_manager_port


* "You do not have the rights to perform the requested action."

http://queuemetrics.com/faq.jsp#faq-041-no_rights

2609

Running QueueMetrics / Re: Agent login logoff from QM agent page not working

« on: March 26, 2008, 16:57:18 »

FYI: this problem made it to the FAQ:

http://queuemetrics.com/faq.jsp#faq-041-no_rights

 

2610

General Asterisk configuration / Re: Problems loggin agents on the web page

« on: March 26, 2008, 16:56:17 »

FYI: this problem made it to the FAQ:

http://queuemetrics.com/faq.jsp#faq-041-no_rights