Messages

1051

Improving QueueMetrics / Re: Automatic license Transfer

« on: November 04, 2010, 09:03:02 »

The reason why is that when you install a new system, it will have a license key embedded. Otherwise the oldest license would be copied over (even if expired).

1052

General Asterisk configuration / Re: Agent portal shows Queue NUMBER instead of Queue Alias. How to fix this?

« on: November 04, 2010, 08:59:30 »

I don't think this is feasible, as it is done in compiled code.

1053

QueueMetrics installation / Re: Release notes for 1.6.2.1?

« on: November 04, 2010, 08:58:04 »

It's 1.6.2 with a fix of the report graphs that would sometimes be broken.
 

1054

Improving QueueMetrics / Re: Checks on Add Member

« on: November 03, 2010, 09:02:26 »

Yes one could enter the default extension. or leave it blank if one wants the current behavior.

1055

General Asterisk configuration / Re: Agent portal shows Queue NUMBER instead of Queue Alias. How to fix this?

« on: November 03, 2010, 09:01:28 »

Well, one thing that you could do is to print a large banner to be shown in the CC. Anyway we plan to do that for the next release (~ by the end of the year).

1056

Improving QueueMetrics / Re: Checks on Add Member

« on: November 02, 2010, 16:04:10 »

The problem is interesting - how do we address that? we specify a default extension per agent?

1057

Running QueueMetrics / Re: Agents dissapear out of the Realtime monitor

« on: November 02, 2010, 15:56:27 »

Likely your change was not picked up correctly?

1058

Running QueueMetrics / Re: Unable to pause or unpause

« on: November 02, 2010, 15:55:41 »

I think that you should logon from the Web UI.

1059

General Asterisk configuration / Re: Agent portal shows Queue NUMBER instead of Queue Alias. How to fix this?

« on: November 02, 2010, 15:52:50 »

Thanks for the excellent issue reporting! It is actually a bug and we track it as #1194. YYou will be notified when it's fixed.

1060

General Asterisk configuration / Re: Agent RELOAD BAR is really lazy. Is there a reason for that?

« on: November 02, 2010, 15:50:22 »

That is hard-coded, as it's not supposed to be changed.

1061

QueueMetrics installation / Re: QM 1.6 and realtime queue_log

« on: November 02, 2010, 15:49:51 »

You could use something like

ALTER TABLE `queueu_log` CHANGE `time` `time` VARCHAR( 30 ) NOT NULL

Old data may be deleted....
I would like to see which data you write to it.

1062

Running QueueMetrics / Re: Unable to pause or unpause

« on: October 29, 2010, 10:42:08 »

"Attempt to pause interface SIP/500" - wasn't your telephone added to the queue a SIP/500? did you login using the web interface?

 

1063

Running QueueMetrics / Re: Agent's couldn't get calls

« on: October 29, 2010, 10:39:24 »

The ACD part is all in Asterisk w/o help of QM, so something went wrong there.

1064

General Asterisk configuration / Re: Agent portal shows Queue NUMBER instead of Queue Alias. How to fix this?

« on: October 29, 2010, 10:38:34 »

That should be decoded just like in other places of Qm. If it's not, it's a bug - please post a screenshot.

1065

General Asterisk configuration / Re: Where can I find a list and details of all keys that can be added to a user?

« on: October 29, 2010, 10:37:56 »

See http://queuemetrics.com/manuals/QM_UserManual-chunked/apb.html