How can i disconnect calls in queue ?

[ledainam]

Hi Support team.
Sometime we have calls stuck in queues but we can disconnect this. We already use keys Closes call but we can't see this icon.
Thanks you very much.

[QueueMetrics]

Do you mean, calls stuck in Asterisk or terminated in Asterisk but still showing in QM?

[ledainam]

Do you mean, calls stuck in Asterisk or terminated in Asterisk but still showing in QM?

Yes , sometime we have call terminated in Asterisk but still showing in QM.
Can i disconnect this ?
Can i disconnect live call in QM ?
Thanks

[QueueMetrics]

You need to close the calls manually: http://queuemetrics.com/manuals/QM_UserManual-chunked/ar01s20.html#Closing_ongoing_calls

[ledainam]

You need to close the calls manually: http://queuemetrics.com/manuals/QM_UserManual-chunked/ar01s20.html#Closing_ongoing_calls

Hi QueueMetrics
I can't see Close call icon. I already use key Closecall for user admin.
Thanks.

[QueueMetrics]

Are you using MySQL storage?

[ledainam]

yes . we already use MySQL storage
Thanks.

[QueueMetrics]

In this case I would expect the Close Calls icon to be present....

[fredsi]

Hi there,

i have a similar situation. sometimes i see calls in QM realtime monitor, it shows the waiting time in red, but the call has actually been disconnected. I tried to close it in admin's page, but it always give "Error: It was not possible to close the call successfully." I have to wait until the waiting time reach 16 or 17 minutes, during this time, i keep hearing rings from the headset. how can i fix that? thank.

Fred

[QueueMetrics]

Please look on the log what it is writing. It should be logging a more detailed entry.