« previous next »
Pages: [1]

Author Topic: Requiring Call Outcome  (Read 2427 times)

smileyphase

  • Newbie
  • *
  • Posts: 21
  • Karma: 0
    • View Profile
Requiring Call Outcome
« on: June 18, 2010, 16:51:46 »
Here's a question... is there anything I can do to require an agent to submit a disposition before send them the next call? i.e., can I make a wrap state associated with this or something?

Thanks!
Logged

smileyphase

  • Newbie
  • *
  • Posts: 21
  • Karma: 0
    • View Profile
Re: Requiring Call Outcome
« Reply #1 on: June 18, 2010, 16:52:20 »
Sorry - reposted by accident.
Logged

QueueMetrics

  • Loway
  • Hero Member
  • *
  • Posts: 2999
  • Karma: 39
    • View Profile
    • QueueMetrics
Re: Requiring Call Outcome
« Reply #2 on: June 21, 2010, 09:57:47 »
No, but you can easily find which agents are not following the guidelines to put a status code after each call and address the issue with them.
Logged
Pages: [1]
« previous next »