Additional data on the call status screen

[tonils]

Hi

Would it be possible to alter the call status screen to accept an additional piece of data (e.g. reference number)?

We have had requests from a number of clients who would like to have this feature so they can tie up information recorded as outcomes in QueueMetrics with their ERP system.

Looking forward to a positive response

Tony

[QueueMetrics]

In a sense you already can - you can have the agent open a QA form, and on QA forms you can add notes.

See http://queuemetrics.com/manuals/QM_WhatsNew-chunked/ar01s02.html#B1519