Messages

1831

Running QueueMetrics / Re: Inbound call recording

« on: September 15, 2009, 09:08:18 »

You should check on the Asterisk CLI what went wrong. Do you see any error in QM?

1832

General Asterisk configuration / Re: Unawswered Calls not showing Agent information

« on: September 15, 2009, 09:06:50 »

This is by design - as no agent took that call, there is never any "agent" for inbound lost calls (while there is for outbound lost calls, as the agent placed it).

If you want to know which of your agents were not answering the phone, you should look at the Attempts page (provided that your version of Asterisk does the correct logging....). 

1833

General Asterisk configuration / Re: Problems logging agents in

« on: September 15, 2009, 09:04:18 »

It looks like your Asterisk is having problems with agent logins. If the agent is shown as logged in, it means that Asterisk did provide the "logged in" record, but likely something else is not working (and this is not a good sign).

I would do the following things:
a. move to a better version of Asterisk, or
b. restart Asterisk in a controlled way, eg.g. nightly, or
b. try and use ADDMEMBER instead of the AgentCallBack interface.

1834

QueueMetrics installation / MOVED: Outbound

« on: September 15, 2009, 09:01:24 »

This topic has been moved to Outbound and QueueMetrics.

http://forum.queuemetrics.com/index.php?topic=631.0

1835

QueueMetrics installation / Re: Agent Login GUI

« on: September 15, 2009, 09:00:52 »

No the agent must have no password in Asterisk.

1836

Realtime Live / Re: RealTime Agent Status

« on: September 10, 2009, 10:28:58 »

Looks weird. Can you tell a bit more about your setup, post some screen-shots, etc?

1837

Running QueueMetrics / Re: Question about subque report presentation

« on: September 10, 2009, 10:28:05 »

can you post a screen shot?

1838

Running QueueMetrics / Re: Seperating Agents on the Agent tab by Queue

« on: September 10, 2009, 10:27:28 »

If we are speaking of a report, you should not see agents that are not a part of the activity - so you will only see agents that actually spoke on that queue.
Are you maybe referring to the Real-time page?

1839

Outbound and QueueMetrics / Re: Wrong info about some calls

« on: September 07, 2009, 17:22:22 »

Are those calls inbound or outbound? it looks like a lot of events are not logged.....

1840

Outbound and QueueMetrics / Re: alternative dialplan for using outbound queues

« on: September 07, 2009, 17:21:11 »

that's coooll!

1841

Running QueueMetrics / Re: Inbound call recording

« on: September 07, 2009, 17:20:02 »

Nice to see that the first issue is OK.
about the other problem, do you find any pattern? is it never working?

1842

Running QueueMetrics / Re: Seperating Agents on the Agent tab by Queue

« on: September 07, 2009, 17:19:02 »

If some agents are working on sales queue only and other agents are working on support only, if you run a query for support only you will not see agents from sales, and vice-versa. Was this the issue?

1843

General Asterisk configuration / Re: Error while listening Calls in queuemetrics 1.4.4

« on: September 07, 2009, 17:17:08 »

Are you speaking of recorded calls or live calls?

1844

General Asterisk configuration / Re: Subqueue Reports

« on: September 07, 2009, 17:16:39 »

 

1845

Running QueueMetrics / Re: Inbound call recording

« on: September 03, 2009, 10:26:19 »

1. the inbound call recording should be activated before you record to a queue - e.g. http://astrecipes.net/index.php?q=astrecipes/configuring+a+queue

2. Try and trace the call on the Asterisk CLI - when you store an outcome, a call is sent to Asterisk and a piece of the [queuemetrics] dialplan is executed.