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Author Topic: Is there posible to filter queues depending on the username  (Read 2575 times)

galeras

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Is there posible to filter queues depending on the username
« on: July 31, 2007, 17:15:58 »
Dear Sirs,

I'm going to try QueueMetrics on our 100 seats callcenter installation. Before that, it will be nice to know if is posible to filter reports and realtime statistics by queues upon the user.

What i mean is if is posible to restrict the queue access by users, in order to let the managers only to see information regarding the queues they manage.

Thanks in advance for this information.

P.D. is Druid's main site and live demo down?
« Last Edit: July 31, 2007, 17:19:06 by galeras »
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galeras

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Re: Is there posible to filter queues depending on the username
« Reply #1 on: July 31, 2007, 17:33:53 »
Never mind, it is possible filtering by location.
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QueueMetrics

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Re: Is there posible to filter queues depending on the username
« Reply #2 on: August 01, 2007, 10:22:45 »
The correct way to do that is to assign  a protection key to each queue  (or set of) you define in QM, and then give the allowed users those keys, so that they can see only the correct queues.

Anyway we have a number of clients who use this feature to partition large call centers into smaller "virtual" call centers.
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