Messages

1396

Outbound and QueueMetrics / Re: Caller ID outbounb

« on: May 03, 2010, 14:25:16 »

I think you could set it here easily, so that they can check the caller-id. Just add a line before the last GOTO.

1397

Running QueueMetrics / Re: How can i disconnect calls in queue ?

« on: May 03, 2010, 14:23:55 »

In this case I would expect the Close Calls icon to be present....

1398

Running QueueMetrics / Re: JasperException - Cannot compile class 1.6.0.1

« on: May 03, 2010, 14:23:25 »

Makes me think that there is a mess in the Tomcat caches.
Try the recipe here. http://queuemetrics.com/faq.jsp#faq-070-clean_logs

1399

Lost licences / Re: Licence for a Cluster

« on: April 30, 2010, 08:53:51 »

We'll contact you ASAP over email.

1400

Realtime Live / Re: Calls in Realtime Live

« on: April 30, 2010, 08:53:05 »

Asterisk 1.6?
Which kind of agents do you use?

1401

Running QueueMetrics / Re: Problems with Asterisk 1.6 in the Realtime Call Center monitoring

« on: April 30, 2010, 08:52:26 »

This is a nice idea; we usually suggest sending a call and timing it with a watch.

1402

Running QueueMetrics / Re: Map user to Agent

« on: April 30, 2010, 08:51:35 »

Not at the moment - we use the userId as the match key.
Still, it would be conceivable if you are interested.

1403

QueueMetrics installation / Re: Agent not getting calls

« on: April 30, 2010, 08:50:41 »

Yes that should be so.
If you remove him, it should be removed from both.

1404

Running QueueMetrics / Re: How can i disconnect calls in queue ?

« on: April 29, 2010, 12:44:31 »

Are you using MySQL storage?

1405

Running QueueMetrics / Re: Call termination questionaire

« on: April 29, 2010, 12:44:07 »

I think the correct way to go would be creating a QA form for that call  that scores how it was made. This is not completely supported at the moment, but it is planned.

As an alternative, you could add it as an IVR option (unless you use the IVR already)

1406

Running QueueMetrics / Re: QM cann't insert new calls to database

« on: April 29, 2010, 12:42:39 »

when i click the quickreport ,it popup a window say:error:multiple selection criterla lead to no agent being selectable,what's the meaning?

This means you are asking an impossible question, e.g. if you want to filter by Location A and Agent 102 but agent 102 is not a member of Location A. This would lead to a query that leads no results, as no agent is both Agent/102 and  in location A. QM detects this kind of questions and refuses to run.

1407

QueueMetrics installation / Re: Agent not getting calls

« on: April 29, 2010, 12:40:38 »

2nd problem that i found is that the Agent/200 logs him self to queue 300 but in realtime monitoring i get the agent is logged in not only in 300 but in queue 301.

Likely the agent is a known member of queue 301, or it would not show up!

1408

QueueMetrics installation / Re: Agent not getting calls

« on: April 29, 2010, 12:39:54 »

Hello All,
well i am testing queuemetrics 1.6 on Trixbox 2.8 and so far by following the guide i am able to make it work but i got stuck on the part where Agent needs to be associated with an extension. "screenshot1"



and i don't know how to make it do that plus the log on and log off tabs are not getting highlighted.

If you use ADDMEMBER, the extension field stays blank at the moment.

1409

QueueMetrics news / Updated dependencies

« on: April 29, 2010, 12:38:16 »

Hello all,
since today, the latest QueueMetrics RPM downloads Java 6u20 and Connector/J version 5.0.8.
This should lead to an improvement in performance and manageability.

1410

Running QueueMetrics / Re: Quick way to log agents off of assigned queues?

« on: April 28, 2010, 10:45:48 »

No - it is usually possible to do that over the phone.
This is a planned feature.