Author Topic: QM automatically opens new tab and performs search, unwanted  (Read 2072 times)

cuban_cigar

  • Newbie
  • *
  • Posts: 37
  • Karma: 0
    • View Profile
Suddenly after an upgrade, when an agent is logged into QM, and a call comes in, QM automatically pops up a new tab and does a search for "www.server.com"


This sudden new behavior is highly unwanted.

I'm having difficulty locating the documentation which describes how to turn it off.

Questions

1) Why does this even exist?
2) How to be rid of it?

Thanks,

QueueMetrics

  • Loway
  • Hero Member
  • *
  • Posts: 2999
  • Karma: 39
    • View Profile
    • QueueMetrics
Re: QM automatically opens new tab and performs search, unwanted
« Reply #1 on: July 29, 2013, 09:35:57 »
You need to change the setting:

Code: [Select]
default.crmapp=http://server/app?agent=[A]&unique=[U]
to

Code: [Select]
default.crmapp=
Or point it to your databases.