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Author Topic: Call over 30 minuites QM reports agent status incorrectly  (Read 2111 times)

jmt

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Call over 30 minuites QM reports agent status incorrectly
« on: August 21, 2009, 17:22:18 »
When an agent call goes over 30 minutes the QM real time status screen changes from on a call to displaying the agent status as "available", but the agent is still on a call.  Is there a setting I can adjust to fix this?  Thanks
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QueueMetrics

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Re: Call over 30 minuites QM reports agent status incorrectly
« Reply #1 on: August 21, 2009, 18:13:51 »
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jmt

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Re: Call over 30 minuites QM reports agent status incorrectly
« Reply #2 on: August 21, 2009, 18:34:38 »
Thank you!
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