« previous next »
Pages: [1]

Author Topic: Call over 30 minuites QM reports agent status incorrectly  (Read 2110 times)

jmt

  • Newbie
  • *
  • Posts: 10
  • Karma: 0
    • View Profile
Call over 30 minuites QM reports agent status incorrectly
« on: August 21, 2009, 17:22:18 »
When an agent call goes over 30 minutes the QM real time status screen changes from on a call to displaying the agent status as "available", but the agent is still on a call.  Is there a setting I can adjust to fix this?  Thanks
Logged

QueueMetrics

  • Loway
  • Hero Member
  • *
  • Posts: 2999
  • Karma: 39
    • View Profile
    • QueueMetrics
Re: Call over 30 minuites QM reports agent status incorrectly
« Reply #1 on: August 21, 2009, 18:13:51 »
Logged

jmt

  • Newbie
  • *
  • Posts: 10
  • Karma: 0
    • View Profile
Re: Call over 30 minuites QM reports agent status incorrectly
« Reply #2 on: August 21, 2009, 18:34:38 »
Thank you!
Logged
Pages: [1]
« previous next »