1111
QueueMetrics installation / Re: How to configure VNC viewing?
« on: October 18, 2010, 10:30:01 »
QueueMetrics professional call center suite for the Asterisk PBX
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1112
General Asterisk configuration / Re: Monitor 'Non Queue' Calls
« on: October 15, 2010, 11:33:18 »
Yes it is possible, but you have to write an appropriate log on the queue_log file, just like it's done to track outbound calls.
1113
QueueMetrics news / QueueMetrics 1.6.2 released
« on: October 15, 2010, 11:32:02 »
QueueMetrics version 1.6.2 has been released today. This release offers a number of bug fixes, misc improvements and new developments.
New features:
#1162 - New graph: Inclusive Answered SLA [UN18]
#1163 - New multi-period logic for SLA timing
#1172 - QM now shows the supervisor's name and not logins
#1181 - Improved distribution graphs. Now with data legends.
Errors fixed:
#1180 - Taken-.lost call graphs were not visible in 1.6.x1
#1177 - The INFO IVR field was not reported correctly in multi-stint mode
#1152 - Graphs would not be correct for non-latin languages
#1144 - Error when creating some SQL queries
#1145 - Error for expired session on call detail popup
#1146 - Error when selecting locale
#1160 - Report list would crash if no report was available
#1170 - Rare error exporting to XML
#1175 - Turned off logging for "Unknown Verb"
#1182 - An extension is required for hotdesking agents
FAQs:
#1139 - New FAQ on using "Sliding Window" mode and on why having logged-on agents is a good idea
#1173 - Wrong links on the FAQs
You can download the latest version immediately from the downloads page.As an alternative, if you run RHEL or CentOS (or any distribution derived from them, like e.g. TrixBox, Nerd Vittles and AsteriskNOW), you can install it automatically using yum - see the installation page.
If you would like to write a language pack for your native language, it's very easy and it only takes a couple of hours' work. See the Translating QueueMetrics document from the Manuals page.
As always, we value your feedback on how to improve QueueMetrics to make it a better fit to your needs.
New features:
#1162 - New graph: Inclusive Answered SLA [UN18]
#1163 - New multi-period logic for SLA timing
#1172 - QM now shows the supervisor's name and not logins
#1181 - Improved distribution graphs. Now with data legends.
Errors fixed:
#1180 - Taken-.lost call graphs were not visible in 1.6.x1
#1177 - The INFO IVR field was not reported correctly in multi-stint mode
#1152 - Graphs would not be correct for non-latin languages
#1144 - Error when creating some SQL queries
#1145 - Error for expired session on call detail popup
#1146 - Error when selecting locale
#1160 - Report list would crash if no report was available
#1170 - Rare error exporting to XML
#1175 - Turned off logging for "Unknown Verb"
#1182 - An extension is required for hotdesking agents
FAQs:
#1139 - New FAQ on using "Sliding Window" mode and on why having logged-on agents is a good idea
#1173 - Wrong links on the FAQs
You can download the latest version immediately from the downloads page.As an alternative, if you run RHEL or CentOS (or any distribution derived from them, like e.g. TrixBox, Nerd Vittles and AsteriskNOW), you can install it automatically using yum - see the installation page.
If you would like to write a language pack for your native language, it's very easy and it only takes a couple of hours' work. See the Translating QueueMetrics document from the Manuals page.
As always, we value your feedback on how to improve QueueMetrics to make it a better fit to your needs.
1114
Outbound and QueueMetrics / Re: Outbound Calls Do Not Show Agent As Busy
« on: October 15, 2010, 09:20:15 »
You hit the queue_log only to mark an ENTERQUEUE but nothing else?
Try and post what gets added on the queue_log when you make an outbound call.
Try and post what gets added on the queue_log when you make an outbound call.
1115
Running QueueMetrics / Re: QueueMetrics decided to stop working all of a sudden -
« on: October 15, 2010, 09:17:52 »
Ok.
1116
Running QueueMetrics / Re: Login and Logout sessions missing
« on: October 15, 2010, 09:17:11 »
Likely: when an agent is logged on using AgentLogin, s/he is available on all queues he's working on - but QM does not know which ones unless you tell it. So if you use realtime mode "All", it will show all agents logged on, no matter what the queue you are monitoring.
1117
Running QueueMetrics / Re: Since Moving to Dynamic Agents - Transferred calls show 0 duration
« on: October 15, 2010, 09:15:32 »
Can you post a trace from the queue_log file?
1118
QueueMetrics installation / Re: RESOLVED QueueMetrics license agreement keeps popping up!
« on: October 15, 2010, 09:14:56 »
Quite weird :-) what matters is that it's fixed.
1119
Running QueueMetrics / Re: Realtime shows a little Database box beside my Queues...what is that?
« on: October 14, 2010, 09:30:21 »
This means that the agent is logged on via LOGIN versus ADDMEMBER, where he works on all queues stored in the Asterisk queue database (thence the icon).
1120
Running QueueMetrics / Re: QueueMetrics decided to stop working all of a sudden -
« on: October 14, 2010, 09:28:58 »
It was impossible to diagnose a locked-out service caused by your firewall's configuration from what you posted. That's why we had Lorenzo fix the issue.
1121
Running QueueMetrics / Re: Login and Logout sessions missing
« on: October 14, 2010, 09:25:48 »
That is exactly what QM does on newer systems. Try and take a trace of what Qm logs whe n an agent logs over QM versus phone, so we can spot the difference.
1122
General Asterisk configuration / Re: We changed Agent Numbers and old ones still show in the Queue despite delete?!
« on: October 14, 2010, 09:23:52 »
....or just keep them in a different partition, and switch manually back and forth.
1123
General Asterisk configuration / Re: Wallboard doesn't show accurate information
« on: October 14, 2010, 09:23:02 »
This is weird because it is the same engine that produces both. The wallboard used the defaults for e.g. View members / view all, so it may be that your defaults are not the correct ones.
1124
General Asterisk configuration / Re: What files should I modify to show "Agent" instead of "Age" for Wallboard titles
« on: October 14, 2010, 09:21:46 »
No - you may still "brew your own" using XML-RPC though - there are a few examples here on the forum 
1125
QueueMetrics installation / Re: Can Instant Messenger work with Yahoo, MSN, GoogleTalk?
« on: October 14, 2010, 09:19:35 »
As long as you have the protocol linked in the browser, I think so.