A new version of QueueMetrics is now available, which offers a variety of new features that we are sure you will find very useful.
The first point we want to highlight is the new QueueMetrics versioning system. This has changed, in order to reflect and easily identify the release version versus the release period: the new versions will be the year plus the month of the release. So, this latest release will be version 12.01, which indicates that this release took place in the year 2012 (12), during the month of January (01).
The next major addition is within our reporting, whereas the Custom Reports now offer Non-Contiguous Times which means that one can select the days of the week and the time period that we want to obtain a report on, and we have also introduced the Agent time by Hour feature where we can view a report on an agent's activity, subdivided in hourly time slots.
The new release offers an improved user experience by allowing calls to be listed in a paginated format that is a lot more readable than previous straightforward listings and by offering per-user persistence settings whereas user search configuration is stored and kept even after log off and can be changed and re-stored at any stage.
We have also improved QueueMetrics' integration with Asterisk via the handling of “friendly names” and support for MySQL live logging, and our Quality Assessment functionalities by including additional features such as the possibility of filling out QA forms directly from the Agent page.
Last but not least QueueMetrics now offers the option to listen to recordings that are stored in an encrypted format and it can adapt to almost any encryption technology.
Please rest assured that this release works with the same activation keys you used for your current version of QueueMetrics.
Major changes:
# 1364 Agent times by hour
# 1369 Call tagging
# 1383 Paginated call display
# 1385 Realtime on Asterisk 1.8
# 1405 Non-contiguous reports
# 1470 Friendly names handling
# 1492 Encrypted files playback
# 1511 Persistent user properties
# 1519 QA from Agent page
Minor changes:
# 1008 Direct link to Licence page
# 1013 Configuration wizard improvement
# 1073 Purging of completed calls
# 1215 Direct logging for Asterisk 1.8
# 1229 DBtester fix for upgrades
# 1287 English syntax amendments
# 1303 Active tags in the Oreka player
# 1334 XML-CSV export fix
# 1336 Fix for Items editing in QA forms
# 1338 Scoring of N/A values in QA forms
# 1348 Pause code in the Payroll report
# 1349 Agent occupancy on pause during calls
# 1361 Digits displayed for floating-point numbers
# 1362 New file types for call attachments
# 1363 Dynamic call list popups
# 1368 XMI-RPC call to tag calls
# 1370 Tags on call details popup
# 1371 Tags on QA page
# 1373 Addition of process field for tasks
# 1375 XML-RPC call for broadcast messages
# 1376 Additional Task status statistics
# 1377 Optional task disputes
# 1378 Additional task types
# 1381 Data export for call popups
# 1390 Hotdesking attributes read fix
# 1477 Sidebar compatibility with Firefox 7
# 1490 RingTime computed values fix
# 1498 Dbupdater fields presence fix
# 1516 Icons mouse-over text
