Messages

1501

QueueMetrics installation / Re: QueueMetrics JDBC connection tester. error

« on: March 17, 2010, 09:23:52 »

This usually means that you created the database but did not upload its initial data and schema.

You find everything as queuemetrics_sample.sql under queuemetrics\WEB-INF\README.

1502

QueueMetrics installation / Re: pause issue

« on: March 17, 2010, 09:21:59 »

You should have a look at your dialplan (the file extensions_queuemetrics.conf) and check if it makes sense for the rest of your configuration.

1503

Outbound and QueueMetrics / Re: Outbound with Asterisk 1.6

« on: March 16, 2010, 18:06:45 »

Why don't you simply change that to ${CALLERID(num), so you'll see calls being made from AGENT/XXX where XXX is the local extension?
Every version of Asterisk is slightly different :-(

1504

QueueMetrics installation / Re: pause issue

« on: March 16, 2010, 18:04:16 »

You have to modify the standard QM dialplan to accomodate your agents, that are in the format Local/1111@from-internal instead of Agent/1111.

1505

Running QueueMetrics / Re: Change daylight savings time to correct? (Java updater Broken)

« on: March 16, 2010, 09:54:59 »

Wait - you have multiple versions of Java installed.
Yous ee the last claims to be GCJ (and that is NOT the one QM uses) while your correct Java is located at /usr/local/queuemetrics/java/bin/java
That's likely why it does not update!!!!

 

1506

Running QueueMetrics / Re: Editing Reports with QM 1.6.0

« on: March 16, 2010, 09:52:25 »

Yes I know - we plan to do a better manual soon after the release.
We did that change anyway.

1507

QueueMetrics installation / Re: pause issue

« on: March 16, 2010, 09:50:23 »

What is the status of the extensions in Asterisk? (see the show queues command).

Consider that a pause, anyway, is valid only for Queue activity - a paused agent can still be called if called directly. A pause is not the same as a telephone's DND.

1508

QueueMetrics installation / Re: New Daylight Savings Time changes for the US

« on: March 16, 2010, 09:47:26 »

Download and install a new version of Java SDK (from SUN, it's better - do not use GCJ).

You can install it anywhere on your system - like imagine you install it as /opt/java/jdk1.6.0b7

As QueueMetrics accesses its own Java SDK under a symbolic link placed  at /usr/local/queuemetrics/java, it is trivial to change that to use a different SDK.

Code: [Select]

cd /usr/local/queuemetrics
rm -f java
ln -s /opt/java/jdk1.6.0b7 java

This is all you have to do!

1509

Scripting QueueMetrics / Re: Wallboard Example script

« on: March 15, 2010, 18:09:41 »

Can you post a screenshot?

1510

QueueMetrics news / Clustering issue on 1.6.0 (solved)

« on: March 15, 2010, 15:07:28 »

Hello all,
we realized there was a glitch in 1.6.0 that caused cluster results to come out blank. We already fixed this issue - if you want to be on the safe side, just repeat a "yum update" or download the latest 1.6.0 from the main downloads server.
To see if your build is affected, check the build number  on the License page - builds 2101 and newer are safe.

1511

Scripting QueueMetrics / Re: Wallboard Example script

« on: March 15, 2010, 09:22:46 »

What error do you get in PHP?
The URLs that look like .do are "virtual" - they are not linked to a file.

1512

Running QueueMetrics / Re: Editing Reports with QM 1.6.0

« on: March 15, 2010, 09:19:59 »

You need the USR_REPORTS key.

1513

Running QueueMetrics / Re: Answered calls by queue- Wrong

« on: March 15, 2010, 09:16:52 »

Thanks we need a "case" so that we can start looking for anomalies.

1514

General Asterisk configuration / Re: Configuring outbound rapports

« on: March 15, 2010, 09:15:55 »

 

1515

Outbound and QueueMetrics / Re: Outbound using 8<###><phonenumber>

« on: March 12, 2010, 08:56:38 »