Author Topic: display pause reasons  (Read 4739 times)

mudcow007

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display pause reasons
« on: June 02, 2008, 12:29:56 »
this is probably something really simple but....

is there a way of showing the reason why an agent is paused on the "real-time monitoring"

it shows the status of an agent i.e. on a call, ready and on pause but not the reason selected by the agent

thanks all

QueueMetrics

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Re: display pause reasons
« Reply #1 on: June 03, 2008, 10:34:23 »
It hould already be there, if you use pause reasons and a recent version of QM.

mudcow007

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Re: display pause reasons
« Reply #2 on: June 03, 2008, 10:37:45 »
hi

yes we are using version 1.4.3

and yes we are trying to use the pause codes via the agents screen with the drop down menu


mudcow007

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Re: display pause reasons
« Reply #3 on: June 04, 2008, 12:27:01 »
where exactly do the reason show on the realtime monitoring?

i can see the agent paused with a red dot next to the agents name and also what time they "paused" but it doesnt show a reason??

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  • Loway
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Re: display pause reasons
« Reply #4 on: June 05, 2008, 10:26:59 »
See this - it comes from the demo system:



Look at the last agent.

mudcow007

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Re: display pause reasons
« Reply #5 on: June 05, 2008, 10:53:37 »
oh i see, on our system it just shows the agent as on pause



i sent an email to Lorenzo yesterday with the errors from asterisk

do you want me to post them here?

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Re: display pause reasons
« Reply #6 on: June 11, 2008, 16:38:06 »
Do this:

On the asterisk box (when there is no other activity):
1. log on the agent
2. run tail -f /var/log/queue_log
3. have the agent go on pause
4. report the lines that appeared on the queue_log




mudcow007

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Re: display pause reasons
« Reply #7 on: June 12, 2008, 10:13:40 »
its fixed  ;D

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Re: display pause reasons
« Reply #8 on: June 13, 2008, 09:31:53 »
What was the problem? :)