display pause reasons

[mudcow007]

this is probably something really simple but....

is there a way of showing the reason why an agent is paused on the "real-time monitoring"

it shows the status of an agent i.e. on a call, ready and on pause but not the reason selected by the agent

thanks all

[QueueMetrics]

It hould already be there, if you use pause reasons and a recent version of QM.

[mudcow007]

hi

yes we are using version 1.4.3

and yes we are trying to use the pause codes via the agents screen with the drop down menu

[mudcow007]

where exactly do the reason show on the realtime monitoring?

i can see the agent paused with a red dot next to the agents name and also what time they "paused" but it doesnt show a reason??

[QueueMetrics]

See this - it comes from the demo system:



Look at the last agent.

[mudcow007]

oh i see, on our system it just shows the agent as on pause



i sent an email to Lorenzo yesterday with the errors from asterisk

do you want me to post them here?

[QueueMetrics]

Do this:

On the asterisk box (when there is no other activity):
1. log on the agent
2. run tail -f /var/log/queue_log
3. have the agent go on pause
4. report the lines that appeared on the queue_log

[mudcow007]

its fixed 

[QueueMetrics]

What was the problem?