Messages

796

Running QueueMetrics / Re: problem with calls via the robot user

« on: April 26, 2011, 10:29:02 »

You could add just one screen to that report and add a report to that screen - just one, for testing. Could you send some screenshots?

797

QueueMetrics installation / Re: Call recordings not playing in Safari browser

« on: April 26, 2011, 10:28:01 »

Most likely, it is the association of mime type to the external player that is supposed to play them that is wrong. Could this be?

798

Improving QueueMetrics / Re: Agent Coaching or Asterisk whisper

« on: April 22, 2011, 10:52:55 »

We have a way to do this completely off-band using IM.
If you have a suggestion on how to implement whispers using the web GUI, we would love to hear that.

799

MySQL storage and Qloaderd/Uniloader / Re: mysql data is inserted but can not be seen in queuemetrics

« on: April 22, 2011, 10:52:10 »

 

800

Running QueueMetrics / Re: Add a audio player in "qa/popup_qa_grade.jsp" page

« on: April 22, 2011, 10:51:15 »

I added a bug #1302 so that it is made clearer in the next version.

801

Running QueueMetrics / Re: No live monitoring icon

« on: April 22, 2011, 10:49:24 »

In order to do audio monitoring, the agent should be defined in Agents and it should have a not-empty local extension (just enter a dash if not needed). If not present, the icon won't show.

802

Running QueueMetrics / Re: Reports not updating

« on: April 22, 2011, 10:47:02 »

But is the Asterisk table in a separate or same database as QM's?

803

Running QueueMetrics / Re: problem with calls via the robot user

« on: April 22, 2011, 10:46:00 »

Do you have a report called "test" in the Reports defined? Please post a screenshot.

804

QueueMetrics installation / Re: Call recordings not playing in Safari browser

« on: April 22, 2011, 10:45:00 »

I confirm that WAV (uppercase) and wav (lowercase) files are sent with a MIME type of audio/wav.

805

Realtime Live / Re: Calls in Realtime Live

« on: April 19, 2011, 11:52:57 »

Which version of Asterisk are you on?
Can you post a screenshot of the LIVE page before and after? likely it's some issues with the AMI readings.

806

Running QueueMetrics / Re: Add a audio player in "qa/popup_qa_grade.jsp" page

« on: April 19, 2011, 11:51:45 »

Ok that's a stopwatch

807

Running QueueMetrics / Re: No live monitoring icon

« on: April 19, 2011, 11:51:23 »

The "player" on the QA page is basically a stopwatch - some clients needed it.
In order to play audio you should click on the name of the filename.

In order to listen to live calls as they happen via chanspy, you should enable it: see e.g. http://queuemetrics.com/manuals/QM_UserManual-chunked/ar01s23.html#Listening_to_live_calls_Unattended_Call_Monitoring

808

Running QueueMetrics / Re: Reports not updating

« on: April 19, 2011, 11:49:28 »

When you use native logging, it should automatically use native fields.
What do you get from the database inspector?
 

809

QueueMetrics installation / Re: Call recordings not playing in Safari browser

« on: April 19, 2011, 11:48:26 »

Which extensions do you use for your recordings? the MIME types are set by QM.

810

Realtime Live / Re: Calls in Realtime Live

« on: April 18, 2011, 12:36:35 »

If you do not see it WHEN IT IS ANSWERED, this means that you have a filter rejecting the agent who answered - like e.g. you have a "members only" display in the RT view. Try and set it to "all agents". Or you have an Agent or Location filter enabled.