Author Topic: Calls not Landing (Read 3245 times)

karthikeyans79 · « **on:** March 31, 2009, 07:28:41 »

We have 10 user license but one of the user Agent/2005 is able to login to queuemetrics but he does not receive calls at all ... any idea why this happens or let me know on what would be the debugging steps for the same.

QueueMetrics · « **Reply #1 on:** March 31, 2009, 10:31:08 »

Is the agent logged on in Asterisk?

karthikeyans79 · « **Reply #2 on:** March 31, 2009, 14:32:27 »

We have created extentions on asterisk and have mapped the same to queuemetrics. Hence once the agent log's on to queuemetrics he starts to receive calls upon log on ....

QueueMetrics · « **Reply #3 on:** March 31, 2009, 15:11:32 »

How do yo tell Asterisk that an agent has logged on in QM? this i snot done automatically.....

karthikeyans79 · « **Reply #4 on:** April 01, 2009, 14:43:18 »

this is done by installing a custom piece of dialplan that comes with QueueMetrics itself ... extensions_queuemetrics.conf

QueueMetrics · « **Reply #5 on:** April 02, 2009, 09:50:27 »

Ok but agents wil then log on NOT when they log on in Qm but when they click on the "Logon" button in QM. Is this so?

karthikeyans79 · « **Reply #6 on:** April 07, 2009, 07:19:49 »

Yup, you are right we use the log on button in QM for agents to log in and start receiving calls....

QueueMetrics · « **Reply #7 on:** April 07, 2009, 15:02:38 »

If this works for all agents but one, likely the agent does not exist in Asterisk.

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Author Topic: Calls not Landing (Read 3245 times)

karthikeyans79

Calls not Landing

QueueMetrics

Re: Calls not Landing

karthikeyans79

Re: Calls not Landing

QueueMetrics

Re: Calls not Landing

karthikeyans79

Re: Calls not Landing

QueueMetrics

Re: Calls not Landing

karthikeyans79

Re: Calls not Landing

QueueMetrics

Re: Calls not Landing