We have noticed that there is an error in the extensions_queuemetrics.conf file that ships with 1.4.3 and will prevent automatic login of agents.
Where the file shows:
exten => 20,2,AgentCallBackLogOn(${AGENTCODE}||${AGENT_EXT}@agents)
You must change the LogOn to Login, as follows:
exten => 20,2,AgentCallBackLogin(${AGENTCODE}||${AGENT_EXT}@agents)
We are fixing this for the next release but please do the changes manually on existing systems.
We apologize for the inconvenience.
(thanks to Criss for pointing that out)