Author Topic: 2 callcenters 1 server  (Read 3153 times)

vegaanders

  • Newbie
  • *
  • Posts: 1
  • Karma: 0
    • View Profile
    • Email
2 callcenters 1 server
« on: June 03, 2007, 09:03:39 »
Hi!
We are going to install a Asterisk with queuemetrics on 1 server but want to be able to serve 2 small callcenters with 10 agents each. Using 2 servers is just overkill. Therefor, is it possible to keep this 2 companies separate so only one company is visible for the manager, in reports etc

Regards

Anders Svensson
VoIP Consult
Frankfurt am Main
Germany

QueueMetrics

  • Loway
  • Hero Member
  • *
  • Posts: 2999
  • Karma: 39
    • View Profile
    • QueueMetrics
Re: 2 callcenters 1 server
« Reply #1 on: June 03, 2007, 20:46:27 »
This is pretty easy to do: with Queuemetrics's security system, it is pretty easy to partition a single Asterisk+QM instance into a number of "virtual callcenters", where each user can see stats only for a defined set of queues.