Messages

1621

Running QueueMetrics / Re: Real Time Calls Not Showing Up

« on: January 15, 2010, 09:29:04 »

1. When the agent logs on and off, do you see him log on IMMEDIATELY?
2. Are you running QM on the same server as Asterisk?

1622

Running QueueMetrics / Re: Calls in queue are not shown to be answered in correct order

« on: January 15, 2010, 09:24:44 »

Interesting! One other thing I was thinking about is that it can happen if you have clock syncing done while Asterisk is running.

1623

Running QueueMetrics / Re: Real Time Calls Not Showing Up

« on: January 14, 2010, 18:17:24 »

can you post an example of the created log?

1624

General Asterisk configuration / Re: QM and Asterisk Agent Status out of Synch

« on: January 14, 2010, 14:22:41 »

Yes - have a look at the queue_log and look for the last records of the agents that got out of synch.

1625

Scripting QueueMetrics / Re: The year is not available in some reports

« on: January 13, 2010, 10:46:56 »

We left it out to save screen space, as this is usually not needed.

Here is what you can do: edit the queuemetrics_en_US.properties configuration file that you find under WEB-INF/LIntl/ and change the:

Code: [Select]

dateformat_completeshort=MM/dd - HH:mm:ss
To add the year, as of

Code: [Select]

dateformat_completeshort=yyyy/MM/dd - HH:mm:ss

This should show the year as well.

Restart everything (QueueMetrics and the browser) to have it picked up.

1626

Outbound and QueueMetrics / Re: Agent Filter report only shows answered calls rather than all calls

« on: January 13, 2010, 10:42:12 »

If those calls are outbound, they are supposed to be found in the "lost calls" if you use the dialplan solution and a recent version of Qm. Can you post the logs that are written to the queue_log when you place an outbound call?

1627

Running QueueMetrics / Re: Auto generate/email reports failing

« on: January 13, 2010, 10:39:40 »

If you run a "man wget", does it show the -p option?

1628

General Asterisk configuration / Re: QM and Asterisk Agent Status out of Synch

« on: January 13, 2010, 10:38:27 »

If an agent receives a call, QM automatically shows her as "logged-on" to the queue that she received the call from. On the other side, it is impossible for an agent to receive a call on on a queue without being a member of it, so something weird must be going on....

1629

Outbound and QueueMetrics / Re: Agent Filter report only shows answered calls rather than all calls

« on: January 12, 2010, 17:04:47 »

This is a FAQ. 

The reason is that an inbound  call that is not completed is not any agent's call; if it were some agent's it would be completed!

If what you are looking for is "did any of my agents not answer the phone?" look on the Agent Attempts page.

1630

Outbound and QueueMetrics / Re: Popping a URL with Outgoing Call

« on: January 12, 2010, 17:03:19 »

Can you post an example of the queue_log entries for one of your outgoing calls?

1631

QueueMetrics installation / Re: phantom agent showing up in admin

« on: January 12, 2010, 17:01:11 »

This is not correct - because for QM they are two different entites, one called agent/764 (that is, local/764@dlpn...) and the other agent/767.

If you need to do hotdesking, look at the solution here: http://www.loway.ch/c/acbl16-v091216.zip and
it should be trivial to install (look for the README file).

1632

Outbound and QueueMetrics / Re: Popping a URL with Outgoing Call

« on: January 11, 2010, 14:45:18 »

Have you defined a default URL for the outgoing queue?

1633

Running QueueMetrics / Re: Agents aren't shown any longer on Real Time Reports

« on: January 11, 2010, 14:44:30 »

You should enable rewriteLocal so that the Local/206@... is read as Agent/206.
For the rest I would advise against mixing Agents and channels (not because this is a problem for QM but because they are different things).

1634

QueueMetrics installation / Re: User loged in, but it can not log on to the queue as an Ageent

« on: January 11, 2010, 14:41:41 »

Yes - you have to install the queuemetrics dialplan and  create a TCP connection from QM to your manager API. See e.g. http://queuemetrics.com/manuals/QM_Trixbox-chunked/ar01s02.html (I lnow it's for TrixBox but you get the idea).

1635

QueueMetrics installation / Re: Remote installation prerequisites

« on: January 11, 2010, 14:39:54 »

We need access to all the servers involved, that is:
- the QM server
- the Elastix server
- the MySQL server, if not the same as the QM box.
Access via SSH as root.

We suggest using a physical box for QM setup to avoid clock drift.

So you see nothing strange