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Author Topic: Retrieving call recordings with XMLRPC with duplicate Asterisk Call IDs  (Read 8601 times)

emilec

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Retrieving call recordings with XMLRPC with duplicate Asterisk Call IDs
« on: March 30, 2012, 14:39:53 »
I have found that if a call passes through more than one queue you will end up with multiple call recordings with the same Asterisk Call ID. For example:
q84-20120321-083849-1332311914.682792.WAV
q91-20120321-084120-1332311914.682792.WAV
When I then look at the call detail and click on the URL I get the following:
http://172.16.1.1/monitor/2012/03/21/q84-20120321-083849-1332311914.682792.WAV%20/var/www/html/monitor/2012/03/21/q91-20120321-084120-1332311914.682792.WAV

Is there a way to return 2 URLs instead? i.e.
http://172.16.1.1/monitor/2012/03/21/q84-20120321-083849-1332311914.682792.WAV
http://172.16.1.1/monitor/2012/03/21/q91-20120321-084120-1332311914.682792.WAV
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  • Loway
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Re: Retrieving call recordings with XMLRPC with duplicate Asterisk Call IDs
« Reply #1 on: March 30, 2012, 18:04:16 »
Does this only happen through the XML-RPC call? or also if you click on the call details pop-up?
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emilec

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Re: Retrieving call recordings with XMLRPC with duplicate Asterisk Call IDs
« Reply #2 on: March 31, 2012, 00:18:18 »
That's what I see in the call details pop up.
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emilec

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Re: Retrieving call recordings with XMLRPC with duplicate Asterisk Call IDs
« Reply #3 on: April 04, 2012, 08:37:23 »
Any suggestions yet?

You should be able to reproduce this quite easily by copying an existing call to a new name with the same Call ID in it.
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  • Loway
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Re: Retrieving call recordings with XMLRPC with duplicate Asterisk Call IDs
« Reply #4 on: April 04, 2012, 15:42:13 »
It should already return two urls's. I don't understand if this only happens on XMl-RPC or on the GUi as well.
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tonils

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Re: Retrieving call recordings with XMLRPC with duplicate Asterisk Call IDs
« Reply #5 on: April 12, 2012, 09:44:10 »
Let me put this another way.

We have implemented the XML-RPC skeleton provided by QueueMetrics to return call recording URLs from another server. We have run into a situation where there are multiple recordings for a single unique ID (call has been transfered). I do not see how to return more than one URL in the XML reply.

Is there a way to return more than one URL in an XML-RPC reply?

Tony
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emilec

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Re: Retrieving call recordings with XMLRPC with duplicate Asterisk Call IDs
« Reply #6 on: April 18, 2012, 16:57:32 »
Hi

Any feedback?
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  • Loway
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Re: Retrieving call recordings with XMLRPC with duplicate Asterisk Call IDs
« Reply #7 on: April 19, 2012, 10:13:04 »
The RPC interface for QM.findAudio() already allows multiple file names to be returned in the same data block; I am opening up a bug for this issue.
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  • Loway
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Re: Retrieving call recordings with XMLRPC with duplicate Asterisk Call IDs
« Reply #8 on: April 19, 2012, 10:14:28 »
We track this as issue #1623
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emilec

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Re: Retrieving call recordings with XMLRPC with duplicate Asterisk Call IDs
« Reply #9 on: April 20, 2012, 08:47:20 »
Thanks!
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emilec

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Re: Retrieving call recordings with XMLRPC with duplicate Asterisk Call IDs
« Reply #10 on: January 10, 2013, 10:21:33 »
Any update on fixing this bug?
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  • Loway
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Re: Retrieving call recordings with XMLRPC with duplicate Asterisk Call IDs
« Reply #11 on: January 15, 2013, 12:32:59 »
It is scheduled for the next release
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  • Loway
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Re: Retrieving call recordings with XMLRPC with duplicate Asterisk Call IDs
« Reply #12 on: February 04, 2013, 10:08:35 »
This issue was fixed in upcoming version 13.x.
If you'd like to test it please contact us for a beta.
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  • Loway
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Re: Retrieving call recordings with XMLRPC with duplicate Asterisk Call IDs
« Reply #13 on: February 04, 2013, 10:09:12 »
An example server was added to the Xml-Rpc browser on GitHub.
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