Messages

1

QueueMetrics news / Re: New QueueMetrics release: 1.5.2

« on: April 29, 2009, 15:37:17 »

Thank's a lot!
I see also new one of security keys - 'CONFIG' (i think that is a Minor update) 

2

QueueMetrics installation / Re: Java uses most of the memory

« on: April 24, 2009, 08:50:23 »

Code: [Select]


  1  [||||                                                                                     3.3%]     Tasks: 183 total, 1 running
  2  [||                                                                                       1.3%]     Load average: 0.50 0.51 0.38
  3  [|                                                                                        0.7%]     Uptime: 35 days, 17:01:45
  4  [                                                                                         0.0%]
  5  [                                                                                         0.0%]
  6  [                                                                                         0.0%]
  7  [|                                                                                        0.7%]
  8  [                                                                                         0.0%]
  Mem[|||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||724/4050MB]
  Swp[|                                                                                    0/5279MB]

  PID USER     PRI  NI  VIRT   RES   SHR S CPU% MEM%   TIME+  Command
 4063 root      17   0  563M  342M 12984 S  0.0  8.4  0:01.86 /usr/local/queuemetrics/java/bin/java -Xms128M -Xmx128M -Djava.endorsed.dirs=/usr/local/queuemetrics/tomcat/common/endorsed -classpath /usr/local
 4065 root      16   0  563M  342M 12984 S  0.0  8.4  0:59.02 /usr/local/queuemetrics/java/bin/java -Xms128M -Xmx128M -Djava.endorsed.dirs=/usr/local/queuemetrics/tomcat/common/endorsed -classpath /usr/local
 4066 root      16   0  563M  342M 12984 S  0.0  8.4  0:59.27 /usr/local/queuemetrics/java/bin/java -Xms128M -Xmx128M -Djava.endorsed.dirs=/usr/local/queuemetrics/tomcat/common/endorsed -classpath /usr/local
 4067 root      16   0  563M  342M 12984 S  0.0  8.4  0:59.59 /usr/local/queuemetrics/java/bin/java -Xms128M -Xmx128M -Djava.endorsed.dirs=/usr/local/queuemetrics/tomcat/common/endorsed -classpath /usr/local
 4068 root      16   0  563M  342M 12984 S  0.0  8.4  0:59.32 /usr/local/queuemetrics/java/bin/java -Xms128M -Xmx128M -Djava.endorsed.dirs=/usr/local/queuemetrics/tomcat/common/endorsed -classpath /usr/local
 4069 root      16   0  563M  342M 12984 S  0.0  8.4  0:59.43 /usr/local/queuemetrics/java/bin/java -Xms128M -Xmx128M -Djava.endorsed.dirs=/usr/local/queuemetrics/tomcat/common/endorsed -classpath /usr/local
 4070 root      15   0  563M  342M 12984 S  0.0  8.4  0:59.78 /usr/local/queuemetrics/java/bin/java -Xms128M -Xmx128M -Djava.endorsed.dirs=/usr/local/queuemetrics/tomcat/common/endorsed -classpath /usr/local
 4071 root      16   0  563M  342M 12984 S  0.0  8.4  0:59.30 /usr/local/queuemetrics/java/bin/java -Xms128M -Xmx128M -Djava.endorsed.dirs=/usr/local/queuemetrics/tomcat/common/endorsed -classpath /usr/local
 4072 root      16   0  563M  342M 12984 S  0.0  8.4  0:59.36 /usr/local/queuemetrics/java/bin/java -Xms128M -Xmx128M -Djava.endorsed.dirs=/usr/local/queuemetrics/tomcat/common/endorsed -classpath /usr/local
 4073 root      16   0  563M  342M 12984 S  0.0  8.4  0:26.52 /usr/local/queuemetrics/java/bin/java -Xms128M -Xmx128M

3

QueueMetrics installation / Java uses most of the memory

« on: April 24, 2009, 08:46:30 »

Hello!

Code: [Select]

top - 10:43:34 up 35 days, 16:58,  1 user,  load average: 0.57, 0.49, 0.36
Tasks: 113 total,   1 running, 111 sleeping,   0 stopped,   1 zombie
Cpu(s):  1.2% us,  0.2% sy,  0.0% ni, 98.6% id,  0.0% wa,  0.0% hi,  0.0% si
Mem:   4147692k total,  4118968k used,    28724k free,    59948k buffers
Swap:  5406712k total,      184k used,  5406528k free,  3318752k cached

  PID USER      PR  NI  VIRT  RES  SHR S %CPU %MEM    TIME+  COMMAND
 4063 root      17   0  563m 342m  12m S 51.6  8.5 183:42.96 java
What i can do to reduce using memory by queuemetrics?

4

QueueMetrics installation / Re: Button 'Dial' not active in Agent Page

« on: April 10, 2009, 09:21:30 »

It's turned off either because the agent is not logged in or because it's disabeld in the config files.

well done!
thanks!

5

Outbound and QueueMetrics / Re: outbound calls (not from web-interface)

« on: April 10, 2009, 09:11:25 »

well done!
thanks to all!

6

Outbound and QueueMetrics / Re: outbound calls

« on: April 09, 2009, 15:57:58 »

Of course you can, as long as you use the piece of dialplan that logs them correctly.

Pls, advise me, what exactly I must change in my extensions.conf?
What piece of extensions_queumetrics.conf i can copy to my extensions.conf and see outbound calls?

7

Outbound and QueueMetrics / Re: outbound calls

« on: April 09, 2009, 11:14:15 »

in configuration.properties i see:
callfile.agentdial.enabled=true
callfile.agentdial.channel=Local/13@queuemetrics/n
callfile.agentdial.extension=10
callfile.agentdial.context=queuemetrics

but in extensions_queuemetrics.conf i cannot see exten 13 in queuemetrics context

8

Outbound and QueueMetrics / outbound calls (not from web-interface)

« on: April 08, 2009, 15:22:14 »

Hello
Can i see in realtime monitoring (and in others reports) outbound calls (On phone outbound) if my agents make
calls not from web-interface of queuemetrics (with Dial button)?
They are calling from softphone's.
Thanks.

9

QueueMetrics installation / Re: Button 'Dial' not active in Agent Page

« on: April 07, 2009, 07:05:20 »

I see on main page after push 'Log on' button:
"Agent/111: Agent is currently logged on"
But the button "Dial" is still not active!

10

QueueMetrics installation / Button 'Dial' not active in Agent Page

« on: March 26, 2009, 10:44:14 »

Hello!
Pl, advise me, why this button not active?
QM 1.5.1, Asterisk 1.4.24, CentOS 4.7
Thanks!