Messages

2041

General Asterisk configuration / Re: QueueMetrics and Real-Time Asterisk

« on: April 02, 2009, 09:49:42 »

Thanks. We are at the moment developing a tool that doe the Qm autoconfig from the queues, but if you want to share your script, I'm sure many people will appreciate it.

2042

QueueMetrics installation / Re: Migrated Trixboxes now I'm having MAJOR issues

« on: April 02, 2009, 09:41:35 »

But do you see data in the historical reports? up to when?

About posting images, see http://forum.queuemetrics.com/index.php?topic=243.0

2043

Running QueueMetrics / Re: Calls not Landing

« on: March 31, 2009, 15:11:32 »

How do yo tell Asterisk that an agent has logged on in QM? this i snot done automatically.....

2044

Running QueueMetrics / Re: Calls not Landing

« on: March 31, 2009, 10:31:08 »

Is the agent logged on in Asterisk? 

2045

Outbound and QueueMetrics / Re: Sharing: hack extensions_queue.conf for Asterisk 1.2 to show custom callerid

« on: March 31, 2009, 10:29:29 »

Thanks a lot for sharing!

2046

Outbound and QueueMetrics / Re: outboun calls

« on: March 30, 2009, 12:40:36 »

No you should edit it on top of the file.

2047

QueueMetrics installation / Re: Button 'Dial' not active in Agent Page

« on: March 30, 2009, 12:39:58 »

Because your agent is not logged on.

2048

Running QueueMetrics / Re: QM users rights

« on: March 30, 2009, 12:39:05 »

We are aware of the problem and will fix it ASAP - we track this as issue #671

2049

Outbound and QueueMetrics / Re: outboun calls

« on: March 26, 2009, 10:01:08 »

The credentials supplied in the configuration.properties file should look like:

Code: [Select]

callfile.dir=tcp:dial:bingo@1.2.3.4
Where dial is the user name, bingo the password and 1.2.3.4 the IP address of your Asterisk box.

Check that they match the ones in Asterisk's own /etc/asterisk/manager.conf

2050

Outbound and QueueMetrics / Re: outboun calls

« on: March 25, 2009, 09:32:47 »

About your callfiles:
- is Local/10000@from-internal/n your local extension?
- it's trying to call 11@queuemetrics to do the spying, that is for INBOUND spying - you should set the queue to outbound.

2051

Outbound and QueueMetrics / Re: outboun calls

« on: March 25, 2009, 09:30:06 »

If you can, it's best not to use spool files but the direct TCP connection.

2052

Running QueueMetrics / Re: Using Oreka for call recordings

« on: March 24, 2009, 15:24:04 »

I'll ask the developers and will let you know.

2053

QueueMetrics news / Oreka integration in QM

« on: March 20, 2009, 10:50:49 »

We now natively support Oreka solutions in QueueMetrics 1.5.1; see the full press release here: http://www.orecx.com/web/press/press-2009-03-Loway.pdf

2054

Outbound and QueueMetrics / Re: outboun calls

« on: March 19, 2009, 09:47:02 »

default.callfiledir

Of course I imagine you are using QM 1.5.1?

2055

Outbound and QueueMetrics / Re: outboun calls

« on: March 18, 2009, 08:50:30 »

Are your QM's tcp settings correct? and does it know that the call is OUTBOUND, i.e. it has a yellow icon?