Messages

661

Scripting QueueMetrics / Re: [SOLVED] Getting stats for an entire queue

« on: September 06, 2011, 10:18:17 »

 

662

Outbound and QueueMetrics / Re: Dial Number Filtering

« on: September 06, 2011, 10:17:52 »

Yes, as it best suits you.

663

Running QueueMetrics / Re: Agentlogin and attempts greater that 1

« on: September 06, 2011, 10:17:16 »

this means that Asterisk recorded a number of failed attempts for this call. If this does not delay the answer, you should not care.

664

Running QueueMetrics / Re: asterisk 1.8 queue_log

« on: September 06, 2011, 10:16:37 »

This is because you defined a name for the agent; if you leave it blank, you will have the interface's code instead.

665

General Asterisk configuration / Re: TRACE CALLS FROM NON QUEUE

« on: September 06, 2011, 10:15:18 »

yes it looks correct to me. Good idea! 

666

Installing through QueueMetrics Espresso / Re: espresso install failure

« on: September 06, 2011, 10:14:41 »

We do not support Espresso natively on Centos - it only works for the common PBX distros.

667

QueueMetrics installation / Re: Agent missing from details of unanswered calls

« on: September 06, 2011, 10:13:44 »

It is weird because for connected calls, there is always something in the Agent field - the call must have gone somewhere. This is not true for lost calls which, by definition, never went anywhere. Can you post a screenshot?

668

Outbound and QueueMetrics / Re: Dial Number Filtering

« on: August 30, 2011, 10:58:11 »

No - the idea was that you would do it at the Asterisk level (where it is very easy to do it).

669

Outbound and QueueMetrics / Re: Outbound Calls always tagged as ABANDONED

« on: August 26, 2011, 12:28:04 »

 

670

Running QueueMetrics / Re: Logrotate & Queuemetrics Issue

« on: August 26, 2011, 12:27:37 »

You could have a sliding windows of 2x the shift, but this adds a bit of load on the server.

671

Running QueueMetrics / Re: tpf.properties

« on: August 26, 2011, 12:26:45 »

I am not sure about the first question, but the logo is in the configuration.properties file and that should be copied along automatically.

672

Running QueueMetrics / Re: Logrotate & Queuemetrics Issue

« on: August 25, 2011, 12:16:30 »

Instead of starting from midnight, the sliding window will start looking for agent data at (say) minus ten hours from now, so if your shifts last (say) 8 hours, you are sure that you have data in the last 10 hours. Of course agents must log off at the end of a shift.

673

Running QueueMetrics / Re: Discrepancies in Queuemetrics reports vs. payroll vs. database

« on: August 23, 2011, 11:52:13 »

 

674

Running QueueMetrics / Re: Edit queues with User-Key restriction

« on: August 23, 2011, 11:51:55 »

No - the admin part is common. If you can access it, you can see everything.

675

Running QueueMetrics / Re: Discrepancies in Queuemetrics reports vs. payroll vs. database

« on: August 19, 2011, 10:47:05 »

They are failed attempts - basically an agent that was rung (at least, Asterisk thinks so) and did not answer.