Scenario:
Queue call is answered by agent - The agent monitor sees the call and the "talking" column shows that it is an active call.
I then transfer the call to a non acd user (blind or attended). In each case the agent monitor still shows that the call is active, however, issuing a CLI>"queue show" does indicate that the agent can accept another call.
At this point I can accept a new acd call but the agent monitor now shows two active calls at the same time for the agent
Thoughts?
?
