« previous next »
Pages: [1]

Author Topic: Total calls processed  (Read 2651 times)

transltr

  • Newbie
  • *
  • Posts: 6
  • Karma: 0
    • View Profile
Total calls processed
« on: July 16, 2008, 09:11:39 »
Hi

Just wondering is Total calls processed: supposed to equal Total rows processed:  ??

At the moment we are seeing more Total rows processed:

Will the total answered: minus the Total rows processed: equals to missed calls ?..

not really sure

thanks
Logged

transltr

  • Newbie
  • *
  • Posts: 6
  • Karma: 0
    • View Profile
Re: Total calls processed
« Reply #1 on: July 17, 2008, 08:09:39 »
actualy is it possible to find out missed calls by agent ?
Logged

QueueMetrics

  • Loway
  • Hero Member
  • *
  • Posts: 2999
  • Karma: 39
    • View Profile
    • QueueMetrics
Re: Total calls processed
« Reply #2 on: July 22, 2008, 09:20:47 »
Yes - by using the Attempts page. This will work on a specially patched * 1.2. or on 1.4s.
Logged
Pages: [1]
« previous next »